Front of House Team Member

Benefits

• Credit Card Tips
• Employee discounts
• Flexible schedule

Mend Coffee and Goods is an accessibility-first coffee shop, retail concept, and community hub offering belonging and belovedness to people of all abilities in thoughtfully designed spaces for gathering, working, and celebrating.

Mend Coffee, LLC is a wholly-owned subsidiary of Hope Heals, Inc. a 501 (c)(3) faith-based non-profit corporation. Mend/Hope Heals may be used interchangeably. However, Mend Coffee, LLC is the legal employment entity.

Mend Coffee and Goods will provide a high-end coffee experience in the setting of an integrated employment model, meaning the team will be composed of both employees affected by disability and typically able employees; and Mend anticipates and will seek an ability-diverse customer base. In the spirit of line blurring, Mend's mission, along with employing people with disabilities alongside those who are typically able, is to create a paragon of accessibility in the physical coffee shop space, thus inviting and dignifying both customers with disabilities and those who are typically able.

Mend Coffee will be a destination for those of all abilities seeking great coffee, mission-driven retail, and a community hub of belonging and belovedness.

Mend will utilize Bellwood Coffee as our roasting partner, The Buttery as a wholesale partner for freshly-baked goods and pastries, and will provide house made healthy and indulgent small meals for our customers. Mend Coffee and Goods will have a robust retail component stocked with mission-driven gifts and goods that responsibly support under-represented makers. Mend's retail will offer its customer a reliable place to find the perfect responsibly sourced gifts, hope-filled care packages and gift boxes, and a variety of thoughtfully curated goods.

The job purpose of a Mend employee front of house team member is to contribute to a positive customer experience by delivering exceptional service, maintaining product quality, and supporting daily operations in alignment with Mend's values and standards.

The ideal candidate will deliver outstanding customer service, maintain high product standards, collaborate effectively within the team, and cultivate an inclusive work environment, all while embodying Mend's values and contributing to a positive and thriving workplace culture.

Mend Coffee will have an integrated employment model, meaning the team will be composed of employees affected by disability and typically able employees. Front of House Team Member roles include bar, concierge, and floater (further detailed below) and will be assigned based on appropriate experience, qualifications, and unique abilities or needs. Assigned roles may change each shift to other appropriate Front of House Team Member roles as needed based on the General Manager's or Shift Lead's instruction, or over time, based on cultivated skills, shift-specific employee composition and capacity, and shop needs.

All employees, no matter the Front of House Team Member's role, will be flexible, positive, and provide service to the best of their abilities in their assigned shift area.

Provide excellent customer service and outstanding hospitality to all vendors, suppliers, teammates, and all guests, which will include an ability-diverse customer base while implementing Mend's values.

Foster a work environment that is safe, inclusive, dignifying, and respectful; recognizing and accommodating Mend's ability-diverse team to ensure each team member can contribute meaningfully and effectively.

Maintain a tidy and organized workspace by implementing a "mise en place" (aka "everything in its place") practice. Each team member is expected to support other team members in this effort.

Collaboratively contribute to Mend's operations by taking pride in tasks that enhance its efficiency, customer service experience, and ambiance. This may include, but is not limited to cleaning, stocking, organizing, and maintaining employee's assigned area, service areas, and the retail…