In-Room Dining Order Taker​/Server - Waldorf Astoria Atlanta Buckhead

Overview

In-Room Dining Order Taker / Server - Waldorf Astoria Atlanta Buckhead (HOT0C8VM
)

Classification: Full-Time •
Shift: Various - must have availability to work weekdays, weekends, and holidays.

Work Locations
:
Waldorf Astoria Atlanta Buckhead, 3376 Peachtree Road NE, Atlanta 30326

Waldorf Astoria is looking for an In-Room Dining Server to join the Food and Beverage Team at this Atlanta property. Located in one of Atlanta's most prestigious neighborhoods, this 42-story tower has over 200 rooms (127 guest rooms plus residences), over 10,000 square feet of meeting space, and 3 food and beverage outlets, including the 3-meal restaurant, bar, and in-room dining.

• As a Room Service Server, deliver and serve food and beverage items to guests in a timely, friendly and efficient manner to support outstanding guest service and financial profitability.
• Set up room service trays and tables to prepare for incoming orders.
• Retrieve checks, set tables according to specifications, retrieve food and beverage orders from the kitchen and bar, and deliver food to guest rooms and meeting rooms.
• Serve meals to guests, collect guest trays, and respond to guest requests in a timely, friendly and efficient manner.
• Present checks to guests and obtain payment; return payments/signed checks to the order taker.
• Perform order taker duties and answer room service telephone as needed.
• Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations.

• Prior experience in a luxury in-room dining establishment is preferred
• Work in a safe, prudent and organized manner
• In-depth knowledge of food and preparation
• Good knowledge of wine
• Ability to relate to all levels of guests and management
• Ability to handle multiple tasks at one time
• Excellent communication and organization skills
• Ability to consistently delight and satisfy guests
• Ability to handle guest requests in a detailed manner
• Read, write and oral proficiency in the English language
• Professional appearance and demeanor at all times

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

Hilton is the leading global hospitality company with an award-winning workplace culture. Our benefits package includes:

• Access to pay when you need it through Daily Pay
• Medical Insurance Coverage – for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education – access to a wide variety of educational credentials
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.