Leasing Consultant

The Leasing Consultant is the property’s sales representative whose primary duties are to greet prospects, professionally present the features and benefits of the community while securing a deposit and applications, resulting in a new resident. All Leasing Consultants should be service-oriented and strive to make prospective residents and current residents feel welcome and appreciated in the community.

The essential functions include, but are not limited to the following:

• Regular and consistent onsite attendance is required to support the community's residents, prospects and vendors.
• Conduct all business in accordance with company policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act and all other Federal, State and Local laws pertaining to Multi‑Family Housing.
• Fully implement and enforce all policies and procedures as outlined in the FCM Policy and Procedures Manual.
• Leasing Consultants must always offer a professional, yet friendly, atmosphere in the leasing office and any other areas where prospective residents and current residents might interact with them, including in public. All models and market readies should be inspected daily prior to showing in order to ensure their quality appearance.
• All incoming calls from residents requiring manager assistance, residents should be transferred to the Assistant Property Manager or Property Manager for proper handling.
• Leasing Consultants are expected to know and adhere to the ABC’s of Leasing as well as TOP TEN MANAGEMENT CONCEPTS. Leasing Consultants should have a clear understanding of the features of their property’s features and benefits and how they compare to the competition. It is important to know what the market is doing and what specials are being offered.
• All paperwork is to be completed in a professional, accurate and timely manner. Mistakes on lease agreements can be costly to the property.
• Each Leasing Consultant should keep active guest cards that are logged in to lead tracking software, if applicable, and continue to work each lead until the prospect has chosen their home.
• The Leasing Consultant should inspect the property on a regular basis reporting any deficiencies to the Property Manager. They should assist the Assistant Property Manager in preparing daily and weekly reports, resident communication, move‑ins/outs, office supply inventory and market surveys.
• Resident Files are to be maintained with current information properly filed per Azalea policy at all times.
• Leasing Applications are to be processed within 24‑48 hours of receipt and in accordance with Azalea's Qualifying Criteria and Policy & Procedures Manual guidelines.
• Lease Renewal Program is to be actively worked to optimize lease renewals and decrease resident turnover.
• All residents and prospects are treated with excellent level of customer service at all times.
• Receive, process/log, and file service requests in a timely manner.
• Assist in planning and overseeing resident activities as requested by the Property Manager.
• The Leasing Consultant will perform any additional duties the Property Manager or Regional Director assigns to them.

• Prefer a minimum of high school diploma.
• Prior Leasing experience preferred.
• Excellent written and verbal communication skills providing for effective communication with residents, employees, peers, vendors, owners, etc. and to assist in efficient operations.
• Bi‑lingual abilities (written and verbal) may be required based on specific needs of property.
• Preferred Computer software experience to include MS Word, MS Excel, MS Outlook, YARDI®, and related is preferred.
• Prefer candidate to have basic understanding of Landlord/Tenant laws and application, familiarity with state specific Lease and Addendums, Fair Housing/ADA regulations and application.

Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these…