Fulfillment Quality Assurance Manager

** The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.*
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** Regular or Temporary:*
* Regular

** Language Fluency:
** English (Required)

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* Work Shift:

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* 1st shift (United States of America)

** Please review the following job description:*
* Manage team of Quality analysts to ensure inline QA and post-closing QC review audits are performed with adherence to company guidelines and procedures and that performance reports are produced and distributed to management as scheduled. Identify quality improvement opportunities for the Line of Business (LOB). Develop, implement, and manage new quality assurance reviews to ensure adherence with all related requirements. Serves as Subject Matter Expert for LOB initiatives which directly impact quality.

May participate in pilot testing and assessments for new products and process changes.

** Qualifications*
* ** ESSENTIAL DUTIES AND RESPONSIBILITIES*
* Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time.

1. Vendor management. Ensuring third party supplier adherence requirements are met, invoice approval.

2. Manage teammates that perform a variety of inline Real Estate Lending and Post Closing Quality Reviews and ongoing production quality reviews. Escalations, Governance board meetings and supporting line of business action plans for quality improvement. Providing ongoing support to line of business.

3. Develops, implements, and manages new quality assurance programs to ensure adherence with all related requirements, increase productivity and reduce cost.

4. Serve as subject matter expert for business initiatives which directly impact quality. Including but not limited to overseeing and monitoring monthly Transaction Risk Monitoring (TRM) TRID performance results with Fulfillment Centers and TRM.

5. Report management: data integrity, timely distribution, analysis, and change management

6. Policy and Procedure Manager (PPM) management

7. Participate and contribute in IRA to effectively help the LOB resolve process gaps/issues and maintain effective controls within the process.

** QUALIFICATIONS*
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* Required Qualifications:

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* ** The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.*
* 1. Bachelor's degree or equivalent work related experience.

2. Three years of management and leadership experience.

3. Six years of Mortgage lending experience or equivalent or area of quality and process improvement.

4. Demonstrate business intellect; interpersonal, leadership, analytical, problem-solving, and strong communication skills

5. Working knowledge of the banking industry compliance and regulatory laws.

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* Preferred Qualifications:

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* 1. Specific experience in the area of banking operational control, audit and compliance.

2. Six Sigma, Business Process Management or Project Management certifications

** General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:
** All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.

For more details on Truist's generous benefit plans, please visit our Benefits site ()

. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

** _Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation,…