Pet Groomer & Salon Trainer

Pet Groomer & Salon Trainer at Pet Smart

Overview

Pet Smart’s Salon Experience Lead (Groomer & Salon Trainer) is responsible for providing exceptional service to pet parents and supporting a high performing team while upholding the company’s vision, mission, values, and strategy. The role delivers professional grooming services with a focus on quality and care for pets and supports the development of bathers and new stylists through the pet stylist development program.

Benefits That Benefit You

• Paid weekly
• Full time hours
• Health benefits:
  
  medical, dental, vision
• 401k
• Tuition assistance
• Associate discounts and perks
• Paid time off for fulltime associates
• Career pathing
• Development opportunities

Qualifications

• 2+ years grooming experience; may be asked to complete a technical exam.
• Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed
• Proficiency with use of tools, equipment and products to perform technical work safely.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail and safety measures.

Responsibilities

• Facilitates the associate experience and supports associate development, including training, onboarding, mentoring, coaching for growth, and contributing to performance reviews and promotions.
• Develops new and existing associates through bather and/or stylist certification.
• Identifies candidates internally to attend academy training to become stylists.
• Delegates and validates completion of daily salon tasks.
• Addresses and administers associate complaints and grievances.
• Recognizes and celebrates associates to drive engagement.
• Ensures a positive pet parent experience over the phone, in person, or online; responds to pet parent concerns.
• Greets and supports pet parents, answers questions, and recommends wellness solutions based on pets’ needs.
• Engages with pet parents at checkout to drive connection and rebooking.
• Drives engagement around marketing promotions; uses salon tools (booking system, call logs) for reservations and appointment calls.
• Maintains store standards and a culture of empowerment; ensures compliance with policies, procedures, and code of ethics.
• Performs full menu of bath, brush, grooming and standalone services (e.g., nail trims, teeth brushing, sanitary services) per Pet Smart standards.
• Promotes growth of salon sales to achieve targets and other salon metrics.
• Maintains cleanliness, sanitation, and humane conditions for all pets in the grooming area.
• TAkes immediate action and reports when sick/injured pets are identified; transports to vet as needed.
• Communicates business trends and shares best practices with leadership; reports facility or supply needs.
• Recommends, informs, and sells services and merchandise.
• Assists in other departments as required. Other duties may be assigned.

Physical Demands & Work Environment

• Standing, walking, ladder use; handling, feeling, writing with hands; occasional stooping, kneeling, crouching; depth perception required.
• Lift/move up to 50 pounds regularly; up to 100+ pounds with team lift.
• Exposure to moving parts, wet environments, pet hair; moderate noise with possible higher noise levels; exposure to live animals.

EEO Statement

Pet Smart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, or any other characteristic protected by law. Applicants must be over the age of 18 (except where required by local/state law). For certain locations, fair chance ordinances apply as described in policy.

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Note:

This job summary describes the general nature and level of work; it is not all-inclusive. Final rate of pay will be based on experience, training, skills, and store location. This position is eligible for benefits as described by Pet Smart policies.