Client Success Strategist

Work Arrangement

On-Site

Client Success Strategist

Sales

Director of Sales

Full-Time

Atlanta, G.A.

Audacy offers a comprehensive benefits package including health care coordinator, medical, dental, vision, mental health, telemedicine, flexible spending accounts, health savings account, disability, life insurance, critical illness, hospital indemnity, accident insurance, paid time off (sick, flex-time, away/vacation days, personal, parental, volunteer), 401(k) retirement plan, legal assistance, life assistance program, identity theft protection, discounted home and auto insurance, and pet insurance.

Audacy Atlanta is looking for a Client Success Strategist to work in tandem with Account Executives to strategically develop new business and oversee execution in post-sale. The Client Success Strategist orchestrates internal resources to ensure campaign expectations and contractual obligations are met, acting as the client advocate within the campaign execution and business operations teams. From building the media plan through campaign delivery and wrap, this role is the main client point of contact for executing advertising campaigns, including radio, digital media, and live event integrations.

The Strategist may manage up to 5 named accounts each quarter, maintain and grow business strategically, and assist with key initiatives identified by local leadership.

The ideal candidate possesses exceptional client‑facing skills, a thorough understanding of marketing and integrated media channels, and can lead large‑scale campaigns from start to finish while representing Audacy. Strong communication under pressure, with a knack for efficiently setting expectations, is required.

• Proactively and intuitively recommend strategies aligned with client‑defined KPIs within Audacy guidelines.
• Create media plans and presentations, shepherding deals from pre‑sale to close.
• Lead conversations with internal creative and execution teams to ensure client expectations and deadlines are met.
• Provide best‑in‑class “white glove” client service to key advertisers through great communication and properly setting expectations.
• Serve as the expert on all campaign aspects, acting as the main point of contact for clients, sales, and internal execution teams.
• Oversee production and delivery from all teams to ensure all campaign elements run smoothly.
• Digest and relay feedback and expectations to clients and internal teams articulately.
• Proactively troubleshoot internal and external campaign concerns and work directly with the Director of Sales to seek solutions that cater to both client expectations and Audacy’s best practices.
• Confidently forecast campaign launch, communicating any risks to revenue to internal teams.
• Partner closely with Sales Management on internal operations to gain approvals and develop timelines.
• Monitor media implementation, pacing, and performance with Sales Managers & internal operation teams to achieve full campaign delivery.
• Present campaign performance reports, including delivery, optimizations, insights, and program recommendations during mid‑campaign and wrap reports.
• Other duties as assigned by Management.

• Minimum 2 years in a client‑facing role, preferably in media strategy or a digital agency environment.
• In‑depth understanding of digital advertising strategy and measurement.
• Strategic thinker, solution‑oriented, with a proactive attitude.
• Public speaking skills and ability to lead a room.
• Proven ability to lead projects and work efficiently with internal resources.
• Enjoy and thrive in a fast‑paced, deadline‑oriented environment while maintaining composure under pressure.
• Exceptional communication and writing skills.
• Proficient in Google Office Suite.
• Hybrid work environment adaptability and ability to travel as needed.
• Valid driver’s license and transportation preferred but not mandatory.

Audacy will never ask you to send money during the hiring process. Communication from legitimate Audacy representatives will only come from email addresses ending in . Verify authenticity of suspicious requests.