Managing Director, North America Consumer & Retail; C&R Head, Commercial Bank

Overview

Citi Commercial Bank (CCB) is part of Citi, a leading global financial services company serving clients in over 180 countries. Citi’s vision is to be the preeminent banking partner for institutions with cross-border needs, a global leader in wealth management and a valued personal bank in the United States.

CCB is the bank of choice for mid-sized companies that are looking to grow rapidly and expand internationally. With our global network, comprehensive solutions, and industry expertise, we help these businesses succeed across a wide variety of industries and at various stages of their growth. Our clients see us as a trusted thought partner who brings simplicity in an increasingly complex world.

We develop client-centric solutions for their long-term growth and pave the way for them to reach across borders and achieve their global vision.

Description

The NAM C&R (North America Corporate & Retail) Head will be responsible for turbo charging CCB’s growth strategy in the industry with a focus on increasing our market share and market presence while working with partners across Citi to develop innovative industry solutions. A core part of the role will be to develop talent and ensure bankers have the tools and knowledge to deliver the power of Citi for clients.

They will also be responsible for the industry financials and management of our risk appetite and controls inherent in the portfolio to ensure a strong returns discipline.

The Industry Head will need to demonstrate a strong understanding of the industry including emerging business and disruptor models as well as current and new competition. It requires collaboration and close partnership with senior leadership within CCB as well as key partners within Banking across products and other Citi businesses.

This role requires a leader acknowledged by the market, clients and within Citi as an expert on the industry.

The NAM C&R Head will report directly to the NAM Cluster Head and matrix to the Global Head of Consumer & Retail.

Strategy

• Size NAM mid-market growth opportunity and develop a strategy to capture it
• Identify emerging trends including disruptors / new sub-sectors
• Optimize resource allocation aligned with NAM strategy
• Be visible as an Industry leader in the market and internally

Business Development & Sales Management

• Drive innovation including development and commercialization of industry specific solutions in partnership with products / regions / countries and leveraging digital tools and platforms
• Collaborate with product and risk partners to ensure we deliver One Citi to our clients. Own, respond to, uncover and anticipate future needs, roadblocks or risks and expectations
• Drive industry thought leadership externally and internally and drive presence in industry
• Coordinate industry webinars / client events / external marketing
• Own, respond to, uncover and anticipate future needs, roadblocks or risks and expectations;
• Establish and lead robust sales management processes for pipeline management, new client acquisition, client penetration and share of wallet
• Be responsible for Industry Financials including returns (RoRC / RoTCE)

Risk Management

• Establish risk appetite for industry and subsectors, including target market definition and risk framework
• Responsibility for quality of the credit portfolio, origination in line with Target Market, prompt problem recognition
• Lead Industry portfolio reviews, understand emerging industry trends and impact to CCB portfolio, work with CLM and Risk to develop risk mitigation strategies

Talent

• Recruit, build out, and retain a best-in-class commercial banking team
• Manage, and motivate the team, ensuring an aligned organizational model, scorecards and KPIs to monitor business performance
• Talent development, coaching and counselling of staff to provide stretch targets and fulfilling assignments
• Build industry expertise and skills within the industry team and ensure deep understanding of relevant products and solutions
• Foster Global and NAM connectivity for best practice sharing

Knowledge / Experience

• 15+ years of commercial/corporate banking experience with demonstrated industry expertise
• In-depth…