Prin, Sales Business Development, Vans - West Region

Aufgaben

Maximize the performance of the Mercedes-Benz USA commercial vehicle dealers within the retail network by ensuring dealer partners within the West Region are high-performing, profitable, well trained, client/community focused, and positioned competitively within a current market. Support the development of, and efficiently/effectively execute, policies, processes and programs that ensure a successful implementation, and sustainability, of the defined network strategy and achievement of the operational/business objectives of the DPG/MBUSA as defined by the Sales, Customer Services and Digital House business units.

Working in collaboration with MBUSA Network, Sales, Pre-Owned, Customer Services & Digital House teams, identify, apply and manage resources and strategies for dealers and dealer groups that positively affect sales, profitability, market growth, and sustainability. Ensure effective and consistent implementation of the market and industry leading retail network strategy that supports MBUSA’s and Mercedes-Benz AG’s sales, service, product, Customer Experience and digital strategies including development of collaborative solutions with Digital House that deliver an industry leading online-to-offline (O2O) experience to our customers.

(Field support role with frequent travel)

• Works in partnership with headquarters support teams within the MBUSA
• Maintains strong working relationships with dealership management, support staff and dealer vendors
• Executes MBUSA Performance Steering Board (PSB) strategy improvement decisions with dealers and dealer groups, focusing on performance initiatives, process improvements and business best practices
• Counsels and supports dealer management on performance improvement with Sales, Distribution, Allocation and Product areas
• Provides a laser focus approach to improving performance and steers the achievement of the Sales and Product business based on operational KPIs and CEI performance, with an emphasis on meeting and exceeding Network strategy objectives
• Collaborates with the Network, Sales, Pre-Owned, Customer Services & Digital House teams daily, to analyze and interpret data to monitor low performance trends to provide real-time steering and coaching utilizing strategic measures to improve performance
• Executes action plans utilizing consistent steering models to achieve DPG business unit objectives (Network, Sales, Pre-Owned, Customer Services & Digital House) as defined as part of annual planning processes
• Recommends and follows-up on the execution of dealer staff training and development needs
• Communicates frequently with dealership leadership and operational staff members to gain commitment & buy-in to ensure implementation, steering and sustainment goals are achieved
• Steers and implements project scopes, communicates and manages timelines to internal teams and dealer partners to ensure measures are efficient and effective for both dealer partners and MBUSA
• Gains dealer partner commitment and buy-in on action plans and ensures plans are executed with clearly defined process milestones
• Manages short and long term sustainability objectives and KPIs

• Collaborates with the Network, Sales, Pre-Owned, Customer Services & Digital House teams to implement standardized Dealer Onboarding processes
• Supports dealer partners to ensure each new Dealer Point has all required and agreed upon inventories, trainings, tools, systems, etc. on or before the official grand opening date or certificate of occupancy date (whichever comes first)

• Develops standardized processes for all projects and dealer performance steering actions defined within MBUSA
• Utilizes and implements standardized processes with each dealer contact to manage improvements and monitor short and long term sustainment
• Maintains timely, accurate and secure records of all Projects, Dealer Onboarding initiatives as well as all general or required Network steering processes as defined within MBUSA standards
• Aligns frequently with internal stakeholders to ensure standardized processes are being executed to increase performance through consistency and peer accountability

• Degree in Automotive Management/Business Management/Finance/Economics/Retail Operations/Statistics/ Engineering preferred; (or a minimum 10 years combined experience in one or more of these disciplines.)
• Automotive retail, knowledge of retail processes and procedures, with emphasis in new and pre-owned sales, accessories, parts and service. General business, knowledge of fundamental businesses and concepts that affect the success and profitability of the organization. Sales, knowledge of selling processes, procedures and techniques used by the industry to create a positive customer experience and encourage repeat business. Dealer network operations, knowledge of franchise agreements, industry best practices, processes and procedures required to operate a successful franchise, knowledge of…