Service Manager

Service Manager (Project Management)

Carter-Haston places the highest emphasis on our culture of taking care of people. Our culture begins with a commitment to care for each other and is the foundation for developing positive relationships. We believe our success has been built upon our responsiveness to these relationships and our ability to act upon them with integrity. To help guide us towards this goal, all members of the Carter-Haston team follow a management approach rooted in the core principles of the 5 Basics and 5 Ps, ensuring excellence in property management.

• Community Appearance
• Intentional Presentation
• Exceptional Homes
• Prompt Attention
• Resident Satisfaction

• Personality
• Purpose
• Passion
• Preparation
• Participation

Carter-Haston is an Equal Opportunity Employer and a Drug Free Workplace and complies with ADA regulations as applicable.

• Manage day‑to‑day maintenance operations of the assigned community and mentor Service Technicians and Grounds Keepers.
• Process and schedule service requests in compliance with 24‑hour policies; follow up on requests that cannot be completed within 24 hours and communicate action plans to residents; obtain and document feedback regarding maintenance performed.
• Schedule and coordinate Maintenance personnel availability to ensure 24/7 coverage for the community’s emergency on‑call services.
• Coordinate services such as trash collection, extermination, painting, carpet cleaning/replacement, and others as needed.
• Implement emergency procedures in conjunction with the Community Manager.
• Update the make‑ready board and One Site daily; ensure all vacant units are market‑ready for occupancy and meet company standards.
• Perform preventative maintenance.
• Assist with recruiting, interviewing, hiring, and training individuals for an effective service and grounds staff.
• Conduct daily property walks and remove litter, debris, and pet waste; complete a monthly property walk with the Community Manager to maintain Carter‑Haston's 5 Basic Standards.
• Responsible for snow/ice removal of the community, including walkways, sidewalks, and parking lots.
• Assess service team members’ performance to gauge effectiveness and adherence to company policies and procedures; develop corrective action or performance improvement plans as needed.
• Schedule and inspect work performed by outside contractors/vendors.
• Control expenditures, maintain shop inventory and supply levels, and stay within the approved annual budget in conjunction with the Community Manager.
• Fill in as Assistant Service Manager, Service Technician, Groundskeeper, or Housekeeper should the need arise.