Business Operations Manager

WHY WE DO WHAT WE DO

We do this work because we are passionate about school leadership, equity, and supporting Black educators to build their wealth.

EJT Education Group is hiring a Business Operations Manager to help with operational and administrative functions of our growing education consulting business — and to grow into a people leader within 12 months. This is a hands-on, leadership-track role for someone who enjoys building structure, improving systems, and taking ownership. You’ll start by owning core operations yourself, then hire and lead a team as you scale systems and processes.

If you’re excited by growth, impact, and building something meaningful in a startup-style environment, this role is for you.

• Day to Day Operations Ownership (Initial Focus)
  • Manage the customer service inbox and respond to client inquiries with warmth and professionalism
  • Support client communication, scheduling, and administrative coordination
  • Lead onboarding for new team members, including access, training, and documentation
  • Manage office inventory, supplies, and vendor ordering
  • Coordinate logistics and food ordering for client retreats and events
  • Assist with sending client invoices, tracking payments, and maintaining billing accuracy
  • Maintain commission tracking and reporting
  • Organize internal files, templates, and company documentation

• Process Improvement & SOP Ownership
  • Create, document, and maintain Standard Operating Procedures (SOPs)
  • Identify opportunities to streamline workflows and improve efficiency
  • Build systems that reduce friction, save time, and support scale
  • Help ensure consistency and excellence in client experience and internal operations

• Financial & Business Support
  • Support client invoicing and revenue tracking
  • Maintain commission reports and internal financial documentation

• Hire, onboard, and train operational support staff
• Coach and mentor team members using clear expectations and SOPs
• Lead day-to-day execution through operations team
• Transition from task execution to team leadership and strategic oversight

• You are excited to grow into leadership or already have led with confidence in previous roles
• You are comfortable with hands-on work while building long-term systems
• You take ownership and initiative without waiting to be asked
• You love building structure, improving processes, and supporting people
• You want to make a meaningful impact in a small but growing organization

• Bachelor’s degree in Business or related field is preferred
• 3+ years in operations, business management, project management, or administrative leadership
• Prior operational experience improving processes and/or building systems
• Comfortable with client communication, invoicing support, and internal operations
• Strong organization, time management, and problem-solving skills
• Excellent written and verbal communication
• Previous leadership experience OR strong desire and ability to lead
• Prior experience working within a small business or non-profit setting is ideal
• Extremely organized with strong time management and prioritization skills
• Skill and comfort working in a rapidly changing environment with dynamic objectives
• Demonstrated ability to continuously learn, work independently, and make decisions with minimal supervision
• Ability to build rapport and relationships quickly and develop trust with others
• Highly motivated and assertive self-starter

This position is a Full time, W-2 employee
. The salary range for the position is $65-80K depending on experience and leadership.

• You’ll work remote primarily and have complete location independence within the United States; prefer those in CST or EST time zones
• Must be willing and able to attend 2-3 in person meetings annually
• You will need to be available during Monday-Friday 9-5 pm EST
• Must have own computer and reliable access to Wi-Fi, internet, headset, and phone.

You would receive the following benefits:

• Paid Time Off
• Sick Time
• Paid Federal Holidays
• 3 weeks of paid Spring/Winter breaks (5 days in April, 2 weeks in December)
• Health insurance reimbursement (up to $350/month individual, $450/month family)
• 401(k) with up to 3% employer match after 1 year