Vice President of Property Operations

Summary

The Vice President of Property Operations (VPO) serves as a key strategic and operational leader within SQ, overseeing all aspects of property performance, operational compliance, and business plan execution across the student housing portfolio. This individual provides direction and guidance to Regional Directors, Area Managers, General Managers, and on-site SQuad members to ensure excellence in operations, leasing, maintenance, and customer satisfaction.

The VPO partners closely with the Senior Vice President of Property Operations to drive strategic initiatives, strengthen financial performance, and uphold SQ’s commitment to delivering an exceptional resident and team experience across all communities.

• Provide strategic leadership, direction, and accountability for all Regional and on-site operations teams.
• Maintain a climate that attracts, develops, and retains top-quality SQuad members.
• Recruit, train, appraise, and develop team members while fostering a culture of collaboration and continuous improvement.
• Ensure the consistent execution of SQ’s operational standards, policies, and procedures across all communities.
• Oversee the creation, implementation, and enforcement of property-level operational procedures, budgets, and performance plans.
• Model SQ’s Core Values and foster an environment of authenticity, engagement, and service excellence.

• Serve as the primary point of contact for investor and ownership groups on operational matters.
• Lead regular operational reviews and property audits, ensuring compliance with SQ standards and performance expectations.
• Monitor property KPIs including occupancy, delinquency, revenue growth, expenses, NOI, and budget variances.
• Partner with Regional Directors and Area Managers to ensure timely reporting, accurate forecasting, and achievement of financial targets.
• Ensure all financial reporting deadlines and investor deliverables are met.
• Collaborate with the Accounting and Asset Management teams to ensure accurate reporting, budgeting, and variance management.
• Champion sustainability and ESG initiatives across the portfolio, focusing on energy efficiency, waste reduction, and responsible operations.

• Develop and execute annual business plans, marketing strategies, and operating budgets in alignment with corporate goals.
• Participate in the due diligence, acquisition, and onboarding of new assets into the SQ portfolio.
• Partner with Leasing & Marketing leadership to review and approve property-level marketing, leasing, and renewal plans.
• Maintain an active awareness of market trends, competitive positioning, and pricing strategy to optimize asset performance.
• Ensure each property’s business plan remains relevant to market conditions and growth opportunities.
• Assist in developing and maintaining a strategic perspective based on marketplace needs and satisfaction indicators.

• Meet regularly with SQ investors, third-party owners, and executive leadership to review and discuss portfolio financial performance, opportunities, and long-term value creation strategies.
• Provide analytical support in determining the feasibility of potential promotions and rate changes, including impact on rate growth, NOI performance, ROI of specific initiatives, and budget reforecasts.
• Track and report to senior management on asset leasing performance.
• Consistently monitor all incentive programs to drive optimal revenue growth.
• Review and reforecast annual operating budgets to ensure continued financial alignment with property goals.
• Review monthly financial performance reports with property staff and assist in the completion of monthly cash flow reports for all managed properties to drive improved cash flows and more accurate budgeting.
• Identify anomalies and variances and propose actionable resolutions.
• Aggregate and analyze portfolio-wide data across operations, capital, and investor reporting departments to develop internal and external benchmarks.
• Provide analytical support and guidance in determining the feasibility, financial impact, and ROI of…