Regional Service Director Job Atlanta area,Georgia USA,Management

JOB PERFORMANCE STANDARD – Regional Service Director

SKILLS, KNOWLEDGE & PERSONAL CHARACTERISTICS:

The following attributes are desirable for job success:
Responsible for maintaining and improving the integrity of the Company’s portfolio of physical assets in accordance with the Company's mission, vision, and objectives. Responsible for assisting in the recruiting, hiring, training and development of all maintenance personnel and/or positions assigned, either directly or through others. Must have the ability to partner well with direct supervisor, Executive Leadership Team, company department head and support teams.

Exceptional apartment maintenance experience, knowledge of appliance repair, light carpentry, plumbing and electrical knowledge, heating and cooling system experience, basic computer skills, knowledge of life safety procedures, safety conscious, steady and dependable, ability to work with pressure of deadlines, ability to travel overnight roughly 25% and work a flex work schedule if needed to accommodate property emergencies. Must be able to deliver a high level of customer service.

SUMMARY

OF FUNCTIONS

As the Regional Service Director, you will be responsible for assisting in the supervision and coordination of maintaining the physical condition and appearance of all properties through the general oversight of Service Directors, Service Technicians, Grounds and Housekeeping personnel. Organize, coordinate, supervise and manage the overall maintenance programs including exterior property conditions, timely service request completion, quality and timely make-ready program, and cost-effective inventory control of all assigned properties.

Lead Service Teams in the timely execution and completion of pre-approved capital projects within budgeted parameters.

ESSENTIAL FUNCTIONS

The Regional Service Director is responsible for overseeing the maintenance of the assigned properties within their region, including but not limited to:
Leads the assigned Service Teams through procedural development and provides implementation of policy strategies to improve effectiveness.

Work with property software – Yardi – to review status of make readies and work orders. Ensure that adequate scheduling occurs at the site level to make certain that all vacant units are kept ready for occupancy. Provide assistance and oversite for the push to complete all resident work orders within a 24/48 hour time frame.

Reviews Work Orders in progress and/or completed on a recurring and consistent basis to ensure needs are being managed and repairs are being made in compliance with Woodward Partners standards and expectations.

Inspect vacant units on site visits to ensure units are meeting energy expectations and that vacant ready units are being maintained for move in.

Run and analyze financial reports through Yardi to identify general ledger line items exceeding budget and work with regional and community personnel on cost saving measures that will result in controllable expenses meeting monthly fiscal targets.

Inspect properties according to the completion of Preventative Maintenance schedule and communicate issues identified to Regional Manager and the VP of Capital Projects when program is not being adhered to.

Identify vendors who produce quality work standards and agreeable pricing, then periodically scrutinize invoices from those vendors to ensure the properties are paying the agreed upon pricing.

Promote good public relations with residents, co-workers, and company staff. Always display a friendly and courteous attitude towards prospects, residents, vendors and other employees through the “Exceeding your Expectations” culture. Maintain professionalism at all times.

Partner with the VP of Capital Projects, Regional Directors, Community Directors, and Service Directors to develop a high-quality on-site Service Team through implementation of effective recruiting, training, mentoring, and coaching programs. Connect with and mentor all Service Team members to identify candidates for future advancement. Provides mentorship and leadership to the Service Teams to create the pursuit for exemplary customer service to residents,…


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