Store Manager, Operations Manager

Drive Whip is a mobility provider in the Washington, DC area, with offices in multiple cities, that leases/rents vehicles to Uber, Lyft and other On‑Demand or Rideshare drivers. As a ground floor member of an exciting new company all associates will be tasked with a variety of responsibilities. An appreciation for the pros and cons of start‑up culture is a must.

Our goal is to deliver superior customer service, respect, expertise and responsiveness to our customers. As stewards of our company, you will be responsible for awarding every customer with a positive rental experience.

Are you a natural leader who thrives in a fast‑paced environment?

Do you love building strong teams, streamlining operations, and keeping things running smoother than a freshly tuned engine? Whip is looking for a Store Manager with solid operations experience to lead daily activities, boost performance, and deliver an unforgettable customer experience.

include, but are not limited to the following

• Oversee daily store operations from front desk service to vehicle hand‑offs, keeping everything moving efficiently and on schedule.
• Hire, train, and mentor a high‑performing team. Build a positive, driven culture that celebrates wins and tackles challenges together.
• Track KPIs, set ambitious goals, and continuously refine processes to hit (and exceed) targets.
• Make every customer’s day with stellar service, quick resolutions, and genuine care.
• Partner with fleet, service, and logistics teams to keep vehicles available, clean, and road‑ready.
• Maintain company standards, policies, and safety protocols—because smooth operations start with doing things right.
• Spot opportunities for improvement and bring fresh ideas to keep the store running better every day.

• Bachelor’s degree in Business, Management, Operations, or a related field preferred, but not required (equivalent experience also considered).
• 3+ years of store or operations management experience (retail, rental, or automotive industry a plus).
• Proven track record of leading teams, meeting performance goals, and improving operational efficiency.
• Experience with inventory, logistics, or fleet management systems is a strong bonus.
• Strong leadership and people‑development abilities.
• Data‑driven decision‑making and KPI management.
• Excellent conflict and problem‑solving skills.
• Familiarity with CRM, or scheduling systems.
• Ability to adapt quickly and thrive in a fast‑paced, evolving environment.

• Proven experience managing store operations in retail, rental, rideshare, automotive, or similar fast‑moving industries.
• Strong leadership skills – you know how to motivate, delegate, and hold your team accountable.
• Excellent communication and organization – you keep priorities clear and teams aligned.
• A customer‑first mindset – you go above and beyond to deliver a top‑tier experience.
• Tech‑savvy and process‑oriented – you embrace tools and data to streamline operations.
• Flexible availability – open to weekends, evenings, and holidays when needed.

Typical work environment includes desktop computing work using typical desktop computing equipment (laptop, keyboard, mouse, monitors, desk, chair) in an office environment and/or remote workspace environment.

• Ability to sit and use typical desktop computing workspace equipment - e.g. mouse, keyboard, monitor, phone - for extended periods of time.
• Manual dexterity to operate a typical desktop computing workstation.
• Ability to communicate both verbally and in writing, using virtual meeting and communication tools such as email, Google Meet, and Slack.
• Ability to lift and carry up to 15 pounds, if required.
• Reasonable accommodations will be made for qualified individuals with disabilities.
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Whip is proud to be an equal‑opportunity employer. Whip is committed to providing equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including gender, gender identity, gender expression, pregnancy, childbirth, breastfeeding status, or related medical…