E-Commerce Business Analyst

Primary Responsibility

Responsible for the planning, facilitating, leading, and completing of operational and continuous improvement initiatives that support cost reduction, productivity, and quality objectives of the company. This position is a key role in improving operational e‑Commerce capabilities and promoting a culture of continuous improvement. The position is e‑Commerce focused and supports regional initiatives that add value, reduce cost, deliver savings, improve quality and focus on customer satisfaction.

• Lead, mentor and manage operational e‑Commerce improvement initiatives, regionally and at the site‑level, applying lean and continuous improvement methodologies in order to meet project goals and milestones.
• Partner with General Managers, other operational leaders, and support teams to develop and execute business strategies and tactics, for the purpose of countering risk to operational and financial objectives.
• Partner with process owners and business team leaders to identify opportunities and select operational and continuous improvement projects, which may include implementing Lean concepts, when applicable to the business model.
• Recognize labor management opportunities and improve regional utilization, activity reporting, and performance management, and cost‑reduction for various Americold‑based Labor Management Systems (LMS).
• Partner with process owners and business teams to create a culture which supports process management; data‑driven decision making, and continuous improvement; aligned with established strategy, vision, goals, and objectives.
• Partner on customer‑facing projects, for the purpose of improving quality, exceeding service expectations, and maximizing customer satisfaction.
• Participate in customer business reviews (when requested) and collaborate with business development personnel in support of customer‑facing opportunities.
• Drive customer focus through supply chain initiatives, on‑site production improvements, error‑proofing, and defect reduction.
• Support revenue growth and reductions in controllable expenses, through cost analysis of customer business profiles and cost of service evaluations.
• Lead, coach, train and mentor teams in the use of LSCI tools and processes. Serving as a change agent, assist teams in solving high‑level and/or complex problems resulting in breakthrough levels of performance improvement.
• Support the training, deployment and implementation of LSCI in the region / functional area. This includes mentoring Green and Yellow Belts throughout the organization, providing guidance and direction as needed to ensure they are successful with their projects.
• Support the implementation / leverage of best practices across the company to ensure process improvements are institutionalized throughout the business, where applicable.
• Train, coach, and challenge process owners in the use of statistical tools, approaches, and techniques to create process management and measurement systems.
• Ensure effective control and adoption of improvements by local process owners. Lead efforts to implement process‑control and management‑process mapping, documentation, metrics, monitoring systems, and process ownership.
• Maintain project performance measures, reporting to leadership on project status, as required.
• Other duties as assigned.

• High school graduation and professional‑level experience in an applicable field; preferably in the warehousing and distribution industry.
• Bachelor's Degree (unspecified) preferred.
• Lean Six Sigma Black Belt certification (preferred).
• Previous work experience across multiple functions of distribution, logistics, or the warehousing related industry.
• Preferred experience around small parcel shipping.

• Thorough understanding of business processes within areas of responsibility.
• Working knowledge of warehouse operations, warehouse management system (WMS), and labor management systems (LMS).
• Leader of Change & Innovation: challenges the status quo, effectively influences others (all levels of the organization) to embrace change, overcomes change resistance and seeks out outstanding ideas…