Administrative Services Manager

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BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world’s best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next.

We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible – and unlocking your potential to advance the world. BST is the operational heart of our business and is invaluable to our success. BST employees support the core of the organization and provide outstanding value to the business.

As a BST member, you will work with inspiring, talented, dedicated, and curious colleagues in an energizing, fast‑paced environment in which people are treated with respect and help one another to succeed. Working at BCG provides you with the opportunity to grow through interesting and challenging work and to have an active voice in your personal career development.

• Work with the Senior Manager to implement a strategy for administrative support out of Nexus
• Assist in the hiring and onboarding process for administrative staff
• Ensure your team meets quality service expectations, proactively identify issues, and suggest remedies
• Oversee the day‑to‑day operations of your team
• Manage overall performance and development of your team
• Collaborate with the Senior Manager and other ASMs to identify process and people improvements
• Participate and contribute to regional projects and initiatives, as appropriate

• Bachelor’s degree – strongly preferred or equivalent work experience
• Several years of experience managing large teams, preferably remote support
• Strong problem‑solving ability and ability to settle issues as they arise
• Ability to implement and support change management
• Strong service orientation and sensitivity in responding to customer needs
• Ability to form effective relationships with people in other locations
• Ability to handle difficult and confidential situations with poise, understanding, and tact
• Confidence, authority, and enthusiasm – excelling in leading, mentoring, and motivating an administrative services department
• Strong organizational skills and attention to detail
• Unflappable, thick‑skin with the personal fortitude to push back when necessary

Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below.

• Zero dollar health insurance premiums for BCG employees, spouses, and children
• Low $10 copays for doctor visits, urgent care, and generic prescriptions
• Dental coverage, including up to $5,000 in orthodontia benefits
• Vision insurance with coverage for glasses and contact lenses annually
• Reimbursement for gym memberships and other fitness
• Fully vested retirement contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan
• Paid parental leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
• Generous paid time off – 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year earned at 1.25 days per month
• Paid sick time on an as needed basis
• Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage

Base salary range for this role is $88K-$98K. This is an estimated range and specific base salaries within the range depend on factors such as office location, experience, and skill set. It is not common for new BCG employees to be hired at the high‑end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness.

In addition to your base salary, your total compensation will include a discretionary bonus of up to 16% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

BCG is an E‑Verify Employer.  for more information on E‑Verify.