Reductions Manager

Location

Atlanta Office

Full time

Hybrid

Legal Ops

We’re , the digital health scale-up making diagnostics accessible, fast, and transparent. Our technology speeds up diagnoses for timely treatments, improving healthcare outcomes for hundreds of patients each day.

We’re doing diagnostics differently, with a portfolio of brands tailored to both patients and providers, all backed by our world-class customer operations team. Our B2C marketplace simplifies booking a scan, making it as straightforward for patients as booking a hotel. Our B2B platforms provide live scheduling at the point of care and harness AI to ease workflows for physicians, attorneys, and providers.

We’re looking for an L4-Reductions Manager at an exciting time - we’ve successfully launched multiple platforms and products, raised over $70m in VC funding, reached profitability, and have a growth trajectory of over 100% YoY.

The Reductions Manager provides strategic leadership and high-level accountability for our organizational reduction initiatives. Sitting within the Revenue Cycle Management (RCM) leadership tier and reporting to the Head of Operations/RCM, this role is responsible for the team's macro performance. You will be the architect of our reduction strategies, ensuring that as we scale, our processes remain compliant, high-quality, and financially sustainable.

You will bridge the gap between day-to-day operations and long-term product innovation, ensuring our billing infrastructure evolves as we grow rapidly.

As a scale-up business, you can expect your role to develop over time. Here are some of the types of things you could be getting involved in:

• Strategic Oversight: Owning the end-to-end performance of the reductions department, including productivity reviews and high-level metric ownership.
• Leadership & Mentorship: Coaching and developing a multi-tiered team (Levels 1, 2, and
  3), ensuring a clear path for internal progression and excellence.
• Resource Planning: Managing headcount alignment and organizational design to ensure the team is staffed to meet 100% year-over-year growth demands.
• BPO Governance: Serving as the primary leadership escalation point for our BPO partners, ensuring global alignment with ’s standards.
• Product & Innovation: Partnering with Product teams to influence roadmap decisions, Envoy delivery, and technical innovations that automate or simplify the reduction process.
• Quality Assurance: Designing and delivering continued education programs to keep the team ahead of industry changes and compliance requirements.

You don't need to tick all the boxes to apply for this role. Whether it's your first role or your fifth role, we believe everyone can add value, learn, and grow. However, these might be some of the ways you are currently adding value:

• Strategic Leadership: You have experience leading teams and cross-functional initiatives within revenue cycle management or patient accounts.
• A Growth Mindset: You have a proven track record of successfully managing quality or reduction initiatives in a fast-paced environment.
• Data & Analytics Mastery: You are skilled at using reporting to identify trends, forecast needs, and drive executive-level…