Facilities Operations Manager

Overview

Onward Reserve is seeking a hands-on, proactive Facilities Operations Manager to own the day-to-day reliability, safety, and efficiency of our campus in support of our growing operations. In this role, you’ll own facility performance across three warehousing buildings located at our headquarters in Atlanta, GA, along with our 14 (and counting) retail locations. The ideal candidate will truly live by one of the company’s core values, Scrappy.

This involves being comfortable with and skilled at performing many routine and minor repairs to enable fast resolutions and reduce external costs, while coordinating larger or more specialized work. Additional core responsibilities include coordinating maintenance and repairs across all locations, owning vendor relations, supplies, internal requests to keep everything running smoothly and cost-effectively, along with implementing standardized checklists and processes.

This position is a dedicated seat on the Operations Team, focused on ensuring our owned spaces and retail stores support core business operations, thereby protecting brand standards and driving exceptional customer experience.

• Oversee day-to-day facility operations, including preventive and reactive maintenance for building systems (HVAC, electrical, plumbing, lighting, fire safety, doors/docks, and warehouse-specific equipment) across Onward Reserve’s campus.
• Perform hands-on repairs and maintenance for routine, minor or emergency issues across campus and retail sites.
• Develop, implement and maintain standardized preventative maintenance checklists, schedules and inspection protocols across all sites to ensure consistency, reduce reactive issues, and extend asset life.
• Coordinate and manage external vendors/contractors for complex repairs, routine services, inspections, cleaning, pest control, warehouse supplies, waste management, and retail-specific needs (e.g. signage, store supplies & fixtures, etc.); obtain multiple quotes, evaluate options, and ensure work meets quality, timeline and budget expectations.
• Plan and execute routine maintenance schedules, emergency repairs, minor capital improvements, and seasonal preparations to minimize disruptions to warehousing/distribution and retail sales.
• Monitor and track facility-related expenses across campus and retail sites, manage budgets for maintenance/utilities/vendors, and proactively recommend cost-saving measures or efficiency improvements.
• Respond to and resolve any internal facility requests from departments, warehouse teams, and retail store managers (e.g., space needs, equipment issues, or setup for operations) with timely, effective solutions.

• 3–7+ years of hands-on experience in facilities management, building maintenance, or operations—ideally in warehousing, distribution, manufacturing, or multi-building environments (equivalent combinations of education and experience considered).
• Strong working knowledge of commercial building systems, including HVAC, electrical, plumbing, fire/life safety, and warehouse features (loading docks, overhead doors, racking systems, etc.).
• Strong practical skills as an in-house handyman/technician: proficient in basic trades, general troubleshooting and warehouse/retail equipment fixes.
• Proven ability to manage vendors, contractors, and budgets effectively while prioritizing cost control and reliability.
• Experience developing and enforcing preventative maintenance programs, checklists and SOPs for distributed locations.
• Supervisory experience leading maintenance, custodial, or trades teams (or coordinating external resources to achieve the same results).
• Solid problem-solving skills with the ability to respond to emergencies, troubleshoot issues quickly, and minimize operational disruptions.
• Proficiency with basic facility management tools/software (e.g., work order systems, spreadsheets for tracking budgets/maintenance schedules).
• Valid driver's license and ability to move about the campus, including occasional lifting/carrying up to 50 lbs, climbing ladders, and working in varied conditions (e.g., warehouse environments).
• Alignment with Onward Reserve core values and demonstrated ability to Get it, Want it, and Capacity to do it in a fast-paced, results-oriented environment.
• Preferred (but not required):
  Associate's or Bachelor's degree in facilities management, engineering, business, or related field; certifications like Certified Facility Manager (CFM) or equivalent.

We offer a competitive salary that is commensurate with experience, along with a strong list of company benefits. If you think you would be a great fit for this role, please let us know by introducing yourself to , where we will be happy to provide you with more information.