Change Management Practitioner

Job Summary

The Change Management Practitioner plays a key role in driving successful organizational change by focusing on the people side of transformation. This includes changes to business processes, systems, technologies, job roles, and organizational structures. The primary responsibility of this role is to develop and implement change management strategies that enhance employee adoption, minimize resistance, and maximize the realization of business benefits.

By fostering faster adoption, greater utilization, and improved proficiency, the practitioner contributes to increased ROI and the achievement of strategic objectives.

• Strong understanding of change management principles, methodologies, and tools.
• Experience guiding individuals and teams through the change process.
• Excellent communication skills—both verbal and written.
• Strong active listening and interpersonal skills.
• Ability to influence stakeholders and drive alignment toward common goals.
• Strategic thinker with a holistic, forward-looking approach.
• Resilient, adaptable, and able to thrive in ambiguous situations.
• Strong organizational and problem-solving skills.
• Ability to work effectively across all levels of the organization.
• Collaborative team player who can work with and through others.
• Business acumen and awareness of organizational challenges.
• Familiarity with project management approaches and the project lifecycle.
• Experience leading large-scale organizational change initiatives.

• Prosci Change Management Certification or Certified Change Management Professional (CCMP).
• Project Management Professional (PMP)
• Lean Six Sigma Certification

• Minimum of 5 years of experience in change management.
• Experience in the insurance industry is preferred.
• Familiarity with methodologies such as Agile, Lean, Six Sigma, and Prosci.
• Proven track record of successfully leading change initiatives.
• Strong understanding of Organizational Change Management (OCM) tools and emerging technologies.
• Ability to drive change through effective communication, organization, and stakeholder engagement.
• Commitment to upholding company values of Respect, Accountability, Innovation, Safety, and Excellence.
• Self-motivated professional with a strong work ethic and a passion for driving business transformation.

The Change Management Practitioner plays a critical role in ensuring the successful adoption of organizational change by focusing on the people side of transformation. This includes changes to business processes, systems, technologies, job roles, and organizational structures. This role is responsible for developing and executing change strategies, communication plans, and knowledge management approaches that drive adoption, minimize resistance, and maximize the value of business initiatives.

A strong emphasis is placed on leveraging SharePoint and knowledge management tools to support communication, training, and long-term sustainability.

• Develop and execute change management strategies to support enterprise-wide initiatives.
• Lead stakeholder engagement, communication, and training activities to support change adoption.
• Create, manage, and maintain SharePoint sites and knowledge repositories to support project communication, training materials, FAQs, and job aids.
• Establish and govern knowledge management frameworks to ensure information is accessible, current, and easy to use.
• Conduct impact assessments, readiness assessments, and stakeholder analyses.
• Identify resistance points and develop mitigation strategies.
• Partner with project managers, business leaders, and IT teams to align change and delivery plans.
• Develop communication plans, training strategies, and reinforcement approaches.
• Track adoption, engagement, and effectiveness using change metrics and feedback loops.
• Support leadership with messaging, talking points, and change leadership coaching.

• 5+ years of experience in Organizational Change Management.
• Strong knowledge of change management methodologies (Prosci, ADKAR, or similar).
• Hands-on experience using Share Point for communication, collaboration, and knowledge management.
• Expe…