Head of Operational Excellence, Immunology

Overview

Make your mark for patients We are seeking a dynamic Head of Operational Excellence to join our Immunology Patient Value Unit (iPVU) in Atlanta. Reporting to the Head of Business Planning & Operations, US Immunology, this Atlanta-based position is responsible for advancing operational excellence across US Immunology during a critical launch period.

The Head of Operational Excellence for the Immunology Patient Value Unit (iPVU) is responsible for driving strategic execution across US Immunology operations, ensuring the successful delivery of key initiatives. This role manages and develops a team of eleven full-time employees, fostering collaboration and high performance. It requires influencing senior leadership and cross-functional teams across both US and global markets, while promoting innovation through the implementation of forward-thinking solutions to maintain operational leadership.

Key responsibilities include oversight of the Speaker Bureau, Congresses, Peer-to-Peer programs, ANF, and special initiatives. The role leads the design and implementation of best-in-class operational frameworks to maximize impact and efficiency.

• Operational Effectiveness:
  Drive and enable day-to-day operations and elevate standards and optimize workflows in partnership with end-users.
• Meeting Excellence:
  Establish best practices for meetings to ensure clear expectations and accountable follow-up.
• Process Optimization:
  Document procedures and recommend improvements for adaptability and responsiveness.
• Stakeholder Engagement:
  Develop strategies to engage stakeholders and ensure process alignment.
• Strategic Partnership:
  Advance One Immunology through business operations and lead initiatives such as Peer-to-Peer optimization, Congress data integration, consulting, and ANF reconciliation.
• Technology Adoption:
  Implement innovative technologies to enhance marketing and streamline operations.
• Advanced Analytics:
  Utilize data analytics to inform customer insights, market dynamics, and campaign performance, delivering integrated customer experiences.

• Eleven full-time employees (including five internal staff and six contractors)
• Senior leadership and cross-functional teams across both the US and global markets.
• Stakeholders are involved in key initiatives, including the Speaker Bureau, Congresses, and Peer-to-Peer programs.

• Bachelor’s degree.
• Minimum 10 years’ experience in healthcare, life sciences, or healthcare agency roles.
• Minimum of 5 years’ experience in project management and/or a commercial cross-functional or line function position.

• Master’s degree.
• Director-level experience with a proven ability to lead complex, cross-functional projects in global, matrixed organizations.
• Proven record of designing and delivering complex, cross-functional projects within global, matrixed organizations.
• Strong leadership, project management, and organizational skills; adept at managing multiple projects and resources.
• Highly adaptable, proactive, and effective communicator, comfortable with ambiguity.
• Experience in digital engagement, field operations, and ecosystem collaboration.

This position's reasonably anticipated salary range is $ 184,000k-241,500k annually. The actual salary offered will consider internal equity and may also vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience, among other factors.

Are you ready to ‘go beyond’ to create value and make your mark for patients? If this sounds like you, then we would love to hear from you!

UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are over 9,000 people in all four corners of the globe, inspired by patients and driven by science.

At UCB, we don’t just complete tasks, we create value. We aren’t afraid to push forward, collaborate, and innovate to make our mark for patients. We have a caring, supportive culture where everyone feels included, respected, and has equal opportunities to do their best work. We ‘go beyond’ to create value for our patients,…