Operations Strategy Manager

Overview

The Operations Performance Strategy Manager drives operational excellence, profitability, and best in class guest satisfaction by leading a team to execute high impact projects that enhance restaurant performance and growth. This role partners closely with the Director of Operations Performance, Associate Strategy Managers, Operations Performance Managers, and cross functional brand teams to develop, test, and implement strategic initiatives. Leveraging data and business insights, the position identifies opportunities, creates actionable solutions, and communicates results through compelling visual storytelling.

The ideal candidate is a self-starter with strong leadership, analytical, and collaboration skills, capable of managing multiple priorities while inspiring teams to deliver measurable results.

• Suggest opportunities through project proposals to improve the existing restaurant execution and drive growth
• Work with the Director of Operations Performance to build comprehensive plans to support strategic initiatives for each brand while helping to test and execute the tactics within the brands
• Lead and motivate a team to complete operational projects with high quality outputs in a timely and efficient manner
• Manage their team's work while working towards their own deadlines and goals, effectively multi-tasking between different project goals and brands
• Gives direct and actionable feedback to their team to improve performance and develop their potential while also holding the team accountable and driving an ownership culture
• Utilize Excel, Power BI, and other analytical tools to gather insights, track performance, and analyze business metrics
• Create and develop data visualizations to inform operational decisions, communicate results, and drive action
• Collaborates effectively across a matrixed environment and builds strong working relationships with the ICR Team, ICR Field Teams, and Brand related partners
• Present analytical insights and actionable strategies in compelling and clear written, verbal, or visual formats
• Identify operational challenges and opportunities and develop data-backed solutions
• Research, reconcile, and synthesize information to improve processes, outcomes, and results

• Bachelor's Degree
• 1+ years of experience in restaurant operations or restaurant marketing for a specific brand

• Understanding how to execute in the field context and with field team members
• Proven ability to get up to speed on another brand or topic in