Senior Manager, Amazon Supply & Operations

Our company is actively seeking a seasoned Amazon Supply & Operations Lead. The successful candidate will display significant experience in operations management and project leadership, along with proficiency in supply chain logistics and customer relationship management. This integral role will actively manage our Amazon account, focusing on the comprehensive order-to-cash process, across Amazon Fresh and

• Demonstrate proactive strategic initiative within the supply chain and operations solutions.

• Provide effective and timely communication with all relevant Amazon business leads, including our bottler and Franchise partners.

• Oversee the setup and maintenance of EDI/order processing systems and ensure proper outlet setups for AFS physical locations.

• Guarantee a seamless workflow of order processing, AR challenges handling, and fulfillment logistics.

• Act as the key figure to assist with order adjustments, scheduling arrangements, and immediate solutions to Amazon's order management, logistics, and payment issues.

• Lead management of various challenges including PO mis-receiving, orders falling below minimum thresholds, expiration date, forecasting, refusal issues with Bottlers.

• Control chargeback disputes and chargeback root cause reductions, manage chargebacks for missed fills, handle delivery escalations, and alleviate shortages.

• Demonstrate vigilance in pricing discrepancies, invoicing issues, and EDI/connectivity issues.

• Ensure adherence to AML compliance and zero fill report compliance.

• Masterfully manage holiday schedules, allocation/constraint communication, digital shelf management, forecasting, and Andon cords.

• Develop proactive solutions to tackle ASN not delivered issues and MOQ Updates across bottlers.

• Oversee the management of Vendor Central availability status changes and actively participate in payment settlements.

• Bachelor's degree (required)

• Comprehensive operational management experience and a marked background in supply chain logistics and project management.

• Experience with Amazon accounts will be highly regarded.

• They should demonstrate excellent communication skills, robust problem-solving and decision-making ability, higher attention to detail, and strong leadership qualities.

• Experience in effectively managing and implementing projects, working collaboratively with a diverse range of teams, using EDI/order processing systems and strategic planning is vital.

• A talent for fostering positive customer relationships is also crucial.

• Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, Fairlife & Topo Chico.

• Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurants, and many more each day.

Skills:

Contracts;
Pricing Strategies;
Sales Process;
Microsoft Office;
Persuasion;
Communication;
Sales Cycle;
Key Accounts;
Client Service;
Marketing;
Negotiation;
Waterfall Model