Senior Specialist, Retail Back of House Logistics, Stores

Overview

As a Senior Specialist of Inventory & Logistics, you’ll play a crucial role in driving operational excellence and ensuring seamless inventory and supply chain processes within Wayfair’s Physical Retail store in Wilmette. Reporting to the Department Manager, you’ll lead key initiatives that optimize inventory accuracy, streamline logistics operations, and enhance overall store efficiency. Using data-driven insights and strong problem-solving skills, you’ll implement best practices to improve product availability, reduce discrepancies, and support a flawless customer shopping experience.

In this role, you’ll also mentor Logistics & Inventory Specialists, collaborate closely with cross-functional teams, and take ownership of projects that elevate store performance. The ideal candidate thrives in a fast-paced, evolving environment, has a strong background in inventory management and logistics, and is passionate about building scalable solutions that drive retail success.

• ⏰ Demonstrate Reliability & Professionalism:
  Maintain strong attendance and clear communication to meet business needs. Proactively address scheduling or operational challenges to ensure consistent store coverage.
• 📊 Lead Inventory Control & Accuracy:
  Own the Cycle Count Program and other inventory control efforts to keep stock levels accurate, minimize shrinkage, and optimize inventory flow. Analyze data trends to forecast demand and adjust inventory strategies.
• 🚚 Optimize Logistics & Supply Chain Operations:
  Evaluate and improve logistics workflows to increase efficiency, lower costs, and speed up fulfillment. Implement best practices for shipment processing, stock replenishment, and supply chain coordination.
• 📦 Oversee Shipment Processing & Vendor Coordination:
  Manage inbound and outbound shipments with accuracy. Partner with vendors and distribution teams to resolve fulfillment issues and improve delivery timelines.
• ⚙️ Drive Operational Excellence & Compliance:
  Monitor compliance with inventory and logistics policies, conduct regular audits, and apply corrective actions to uphold high operational standards.
• 👥 Mentor & Develop Logistics Team Members:
  Train and support Logistics & Inventory Specialists by sharing best practices, troubleshooting challenges, and promoting a high-performance culture.
• 📈 Analyze Performance & Drive Data-Driven Decisions:
  Track KPIs related to inventory, shipping, and logistics. Use insights to identify improvement areas and recommend effective solutions.
• 🧭 Ensure Cross-Functional Alignment:
  Collaborate with store leadership, merchandising, and operations teams to integrate logistics with broader business goals. Provide insights to improve product availability and customer satisfaction.
• 🛠️ Solve Problems & Lead Continuous Improvement:
  Identify bottlenecks and implement innovative solutions to boost workflow, accuracy, and efficiency.
• ⚡ Adapt to Rapid Change & Evolving Business Needs:
  Stay agile in a fast-paced environment, managing shifting priorities and proactively addressing challenges.

• 🎓
  
  Education:
  
  Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or related field preferred, or equivalent work experience.
• 📦
  
  Experience:
  
  3 to 5 years in inventory control, logistics, or supply chain operations, ideally in retail. Proven experience leading projects, mentoring teams, and improving operations.
• 📊 Inventory & Logistics Expertise:
  Deep knowledge of inventory management, logistics workflows, and stock accuracy best practices. Familiarity with Warehouse Management Systems and inventory tracking tech is a plus.
• 🔎 Analytical & Problem-Solving
  
  Skills:
  
  Strong ability to analyze data, spot trends, and develop practical solutions for efficiency, accuracy, and cost control.
• 👥 Leadership &
  
  Collaboration:
  
  Experience mentoring and developing team members while partnering across store leadership, merchandising, and operations.
• 💻 Technical Proficiency:
  Proficient with Microsoft Office (especially Excel) or Google Suite (especially Sheets). Experience with inventory management, order management, and scan…