Operations Manager

Operations Manager – GOAT Group

Apply for the Operations Manager role at GOAT Group.

As the Operations Manager at GOAT, you will oversee a dynamic warehouse operations team and ensure that daily capacity goals are met for our customers. This position will be responsible for monitoring order volume and determining staffing needs daily. Strong decision‑making skills will be critical for this role as order volume and the operational needs of the facility can fluctuate day‑to‑day.

The planning, organization, and execution of completing daily order volume can be challenging during our current growth, so it will be important that this position works as a calm, objective‑focused leader to make sure targets are met on a daily basis.

• Identify and develop operational improvements related to workflow, resources, and layout.
• Work with multiple departments (Business Development, Product, etc.) to communicate and work through potential order and inventory related issues.
• Develop, implement, and enforce processes to mitigate operational misses.
• Maintain a safe and healthy work environment.
• Ensure facility compliance with current policies and procedures.
• Cultivate and enforce best practices.
• Interview, hire and develop staff.
• Set daily staffing needs.
• Set the tone of the leadership team with a calm, positive, focused and forward‑motion leadership style in a high‑pressure, fast‑work environment with consistent changes.
• Be knowledgeable of the company’s goals.
• Collect data and analyze trends and behaviors that will allow the organization to improve handling flow and customer experience.

• 5+ years of experience in warehouse operations in a management or supervisory role.
• Ability to lead and motivate a diverse team of associates.
• Highly organized with demonstrated attention to detail.
• Possesses financial acuity – recording, tracking and reporting expense control.
• Must be available and willing to work extended hours as occasionally needed per day or per week, including weekends and holidays, to meet business needs.
• Strong proficiency in computer skills.
• Must be able to lift and move boxes (up to 35 pounds).

GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands – GOAT, Flight Club, Grailed and alias – GOAT Group has a global community of more than 60 million members across 170 countries.

GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become one of the leading and most trusted sneaker platforms in the world, and has expanded to offer apparel and accessories from select emerging, contemporary and iconic brands.

Founded in 2013, Grailed is the leading community‑driven marketplace for rare luxury, streetwear and vintage fashion, featuring products from brands including Supreme, Raf Simons, Gucci, Saint Laurent, Balenciaga, Prada and more.

Founded in New York City, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes, evolving from a one‑stop sneaker destination to a cultural hub for sneaker enthusiasts and novices alike.

GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. By applying, you authorize GOAT Group to send you text messages regarding your job application, interview and/or onboarding process, and other job opportunities at GOAT Group.

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