General Manager

Overview

Serving as a cornerstone of northern Atlanta’s newest mixed‑used community, the Omni Hotel at The Battery Atlanta is the official hotel of the Atlanta Braves and located within steps of Sun Trust Park, premier office space, the Coca‑Cola Roxy music venue and a variety of shopping and dining. Our luxury hotel features 16 floors with 264 rooms including 28 suites, over 20,000 square feet of meeting space, and can accommodate business travelers, families on vacation and everyone in‑between.

Redefining “live, work, play,” we are a proud “play, work, stay” destination and seek to provide an unforgettable experience enhanced by our elevated pool deck, Lobby Bar, and hotel restaurant.

This position functions as the primary, strategic business leader of the Omni Hotel at The Battery Atlanta, responsible for all aspects of the operation, including guest and associate satisfaction, human resources, financial performance, sales, and revenue generation. The General Manager leads a team in the development and implementation of property‑wide strategies and ensures the implementation of brand service strategy and initiatives to meet or exceed guest expectations.

This role builds relationships with key customers and members through personal involvement in the sales process, leverages Omni Hotels & Resorts sales channels, and initiates independent and proactive sales activities to generate demand.

• Sets goals and expectations for direct reports.
• Identifies leadership and fosters career development.
• Inspires and motivates the team to achieve operational excellence.
• Creates a cohesive leadership team and positive business environment that consistently delivers results.
• Develops deployment strategies to market property to continue to grow market share.
• Supports the sales strategy by encouraging effective revenue management practices.
• Reviews the STR report, competitive shopping reports, and other resources to maintain awareness of the property’s market position.
• Identifies key drivers of business success.
• Reviews sales goals and strategies to ensure alignment with positioning and pricing.
• Ensures sales and revenue engines are leveraged to drive RevPAR improvement year over year.
• Ensures capital expenditure funds are budgeted and deployed effectively within the program.
• Works collaboratively with the partnership group to build strong relationships to aid the business objectives of the hotel.
• Holds staff accountable for successful performance in a positive manner.
• Utilizes an “open door” policy.
• Communicates a clear and consistent message regarding property goals to produce desired results.
• Fosters associate engagement to provide excellent service.
• Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
• Hires executive committee team members who demonstrate strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operation.
• Works collaboratively with the Sales Offices to build and nurture strong relationships to aid the business objectives of the hotel.
• Provides strategic direction and direct support to ensure the success of the group sales team.
• Participates in daily Operations meetings to ensure strong and sustained interdepartmental communications, problem resolution, and guest satisfaction.
• Participates directly in risk management issues and prevention including legal and workers’ compensation.
• Ensures accurate revenue, expense and labor forecasts and execution.
• Creates appropriate development plans based on individual strengths, development needs, career aspirations, and abilities.
• Participates in retention and acquisition.
• Maintains open lines of dialogue and strategy discussion with local partners.

• Prior General Manager experience preferred.
• Previous experience in a similar hotel type and environment preferred.
• Strong leadership skills.
• Excellent communications skills.
• Able to motivate team to provide best‑in‑class customer service.
• 10+ years of P&L responsibilities.
• Bachelor’s degree preferred.

Location:

Atlanta, GA

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applica

Omni Hotels & Resorts is an equal opportunity employer – veterans, disabilities. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement.