Director Residential Services

Position Summary

The Director of Residential Services is a visionary leader overseeing our growing community/residential programs (Independent Living Program, Permanent supportive Housing). The role requires a strategic thinker with exceptional social and emotional intelligence, analytical skills, and the ability to thrive in a fast‑paced environment. The Director will establish and maintain positive relationships with diverse stakeholders, including government agencies, community partners, and federal funding sources.

They will work closely with the Vice President of Community and Residential Services, representing CHRIS 180 to the public and upholding the organization’s values of equity and social justice.

• Recruit clients for residential programs
• Ensure ongoing programmatic innovation, quality, and excellence.
• Implement residential services to the highest standard with consistent oversight and supervision.
• Demonstrate consistent understanding of finance and administration, performance quality improvement, communications, and systems; implement timelines and resources needed to achieve the program goals.
• Screen, interview, select and train staff as needed.
• Attract, develop, coach, and retain high‑performance team members, empowering them to elevate their level of responsibility, span of control, and performance.
• Work with staff to promote positive working relationships and develop systems that ensure consistent, high‑quality trauma‑informed program management.
• Provide leadership in development of inter‑team communication and cohesiveness, sustaining culture and supporting staff during service delivery and organizational growth.
• Ensure adequate staffing is maintained throughout the year.
• Ensure that program activities operate within the policies and procedures of the organization and professional standards.
• Promote and market CHRIS 180 programs.

• Manage collaborative internal and external community partnerships to advance the mission of the organization and support achieving the goals of the department.
• Internal partnerships involve working closely with other departments at CHRIS 180.
• External partnerships involve working closely with partners in the community.
• Develop, review, and recommend partnerships to the VP and CPOO and work to ensure appropriate design, funding, and implementation.

• Responsible for managing each program’s budgets, working with the VP, direct reports, and the finance team.
• Attend partnership meetings with government agencies as appropriate.
• Collaborate with the compliance team to maintain compliance and periodically review, revise, and audit files.
• Collect programmatic data for each location and program; maintain a system for tracking all measures needed for compliance, the organization, contract and/or grant reporting.
• Provide reports with data summaries to VP and contract providers, as necessary.
• Monitor the necessary systems, processes, and tools to better support the facilitation, collection, and sharing of knowledge and results generated by the programs.

• Understand principles and practices of trauma‑informed care and best clinical practices.
• Provide supervision, coaching, and guidance for program staff.
• Remain up to date on all CHRIS 180 policies and procedures in general and specifically as it relates to children’s services.

• Follow the CHRIS 180 Code of Ethics.
• Maintain confidentiality of client information.
• Maintain appropriate professional boundaries.
• Follow mandated reporting requirements of the GA Code and state licensing.
• Support and maintain an environment of emotional, psychological, and physical safety for clients, staff, and other stakeholders always.

• In consultation with the VP, recruit, interview, and select well‑qualified program staff.
• Implement the human resources policies, procedures, and practices of the organization.
• Assist with volunteers for appropriate program activities using established volunteer management practices.

• Provide professional guidance to program staff by providing direction, supervision,…