Lead Servicing Officer; Real Estate Institutional Capital Group Line of Business

Position: Lead Servicing Officer (Real Estate Institutional Capital Group Line of Business)
** Essential Functions
**** Education
* ** Bachelor’s degree or equivalent experience
** Required Qualifications
*** 3+ years' experience and knowledge of commercial real estate including commitment/loan structures, title/liens, documentation, and industry practices for collateral release
* Familiarity with Commercial Loan Systems and Deposit Systems
* Strong analytical skills
* Detail-oriented
* Aptitude for analysis, systems and mathematics
* Strong written and verbal communication skills
* Ability to handle multiple tasks in a high-volume environment
* PC proficiency including familiarity with Microsoft Excel and Word;
** Competencies
* *** Accountability
* ** Keeps promises and honors commitments.
* Accepts responsibility for mistakes and failures and learns from them.
* Demonstrates open, honest communication.
** Business Acumen
*** Be knowledgeable about the financial services industry and Key’s competition.
* Understand the value proposition of the business and how it contributes to Key’s business strategy.
* Understand and apply Key’s risk management philosophy in day-to-day interactions.
** Client Focus
*** Understands the value of excellent client service and demonstrates commitment to client satisfaction for internal and external clients while balancing organizational profitability.
* Actively listens to internal/external client feedback and delivers appropriate solutions.
* Applies judgment within established guidelines to resolve client issues and needs and escalates issues to manager when appropriate.
** Develop Self, Staff & Others
*** Take ownership of your personal development plan and seek opportunities to further develop your skill set.
* Proactively share your knowledge to help others develop and to improve the performance of the team.
** Drive for Results
*** Can be counted on to exceed goals successfully; is consistently a solid performer, is very bottom line oriented; steadfastly pushes self and others for results.
* Demonstrates personal accountability for achieving results within established timelines and budget parameters.
* Pursues work with energy, drive and focus.
** Effective Collaboration
*** Identifies and involves the right stakeholders to make decisions and maximize results.
* Readily shares information, knowledge, best practices, and ideas with teammates.
* Leverages opportunities and capabilities across the team to accomplish goals.
* Attentive and active listener; has the patience to hear people out; can accurately restate the opinion of others even when he/she disagrees.
** Lead Change
*** Effectively navigate and embrace change; exhibit an openness of new ways of doing things and an adaptable, continuous improvement mindset.
* Make quality decisions in a timely manner; sometimes with incomplete or ambiguous information and under tight deadlines/pressure.
* Understand the boundaries of your decision making and escalate decisions appropriately.
** Managerial Courage
*** Openly expresses views and delivers candid and constructive feedback with a positive mindset to teammates and manager.
* Welcomes constructive feedback and strives to improve personal effectiveness based upon feedback.
* Steps up to conflict and views it as an opportunity; finds common ground and fosters cooperation with minimum noise.
** Manage Vision and Purpose
*** Demonstrate passion for improving business results.
* Understand how your role fits into the vision of the department and the organization.
* Apply an understanding of the department’s vision and purpose to your prioritized work.
** Physical Demands
*** General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.
** Work Location Category
*** Hybrid (2 days) - Qualified candidate must be able to report to one of the office sites listed 2 days per week.

Key has implemented a role-based Mobile by Design approach to our employee work spaces, dedicating space to those whose roles require specific work spaces, while providing flexible options for roles which are less dependent on assigned work spaces and can be…