Manager, Operations

Manager, Operations page is loaded## Manager, Operations remote type:
Hybrid locations:
USA GA - Atlanta - Corporate Center V, 5 Concourse Parkway, Suite 2300time type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
April 1, 2026 (30+ days left to apply) job requisition :
JR0127701
** Manager, Operations – Atlanta, GA (Hybrid)
**** Western Union powers your pursuit.
** Western Union is seeking a detail-oriented Manager with exquisite customer relationship and project management skills. This person will collaborate and communicate effectively across both internal and external stakeholder groups and vendors within a global bill payments organization in our US Consumer Services Operations  this role, you will support the Director of Operations with daily operations, account management, systems implementation and integration, and essential project work.

This position is key for providing high-quality and timely service to our North America bill payment clients. As a Manager, Operations, you are responsible for leading and managing global North America operations teams.
** Role Responsibilities
*** Lead day-to-day operations to ensure accuracy, compliance, and payment timeliness.
* Respond promptly to escalations, resolving operational issues effectively.
* Build and maintain partner relationships, provide escalated customer service, and promote client loyalty.
* Develop, implement, and continuously improve operational processes and controls.
* Ensure business continuity through daily controls, service standards, and proactive actions by servicing our client base.
* Ensure all operational activities comply with local regulations, internal policies, and audit standards.
* Ensure smooth coordination between sales, business, compliance, legal, and all internal client service teams to deliver high quality client onboarding, account servicing, and transaction execution processes.
* Ensure service quality and objectives are consistently aligned with strategic goals and business growth plans.
* Track key operational metrics and present performance reports to senior leadership.
* Supervise, mentor, and develop operations staff to maintain high performance and morale.
* Foster a culture of accountability, accuracy, and continuous improvement.
* Lead and contribute to automation, system upgrades, and process reengineering initiatives.
* Collaborate with IT and product teams to improve existing products, workflows, and reporting systems.
** Role Requirements
*** Bachelor's degree required.
* 5-7 years progressive experience in operations, production support, technology support, or equivalent.
* Experience as a Team Leader or having personal leadership skills is mandatory.
* Experience in bill payment operations and account management support preferred.
* Excellent verbal and written communication along with negotiation skills.
* Exemplary attention to detail, and solid judgement/critical thinking are required.
* Ability to maintain long-standing relationships with our clients.
* Ability to effectively present operational & business information, lead reviews with clients.
* Able to effectively respond to questions from clients and internal/external partners.
* Work comfortably in a highly complex environment with a lot of team collaboration.
* Advanced Microsoft Office skills.
* Salesforce, iCare experience preferred.
* Project Management skills and experience with Jira preferred.
* Spanish is a plus.
** We make financial services accessible to humans everywhere. Join us for what’s next.
** Western Union is positioned to become the world’s most accessible financial services company — transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well…