Assistant Vice President, Team Manager; General Liability-Construction Defect

Assistant Vice President, Team Manager (General Liability-Construction Defect)

Apply for the Assistant Vice President, Team Manager (General Liability-Construction Defect) role at Hiscox
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Build a brilliant future with Hiscox
—Bring your passion and enthusiasm to our team! We are a fun, innovative, and growing claims team where you’ll have the opportunity to learn multiple insurance products and interact with business leaders across the organization.

Permanent. This position is hybrid and requires working in the office a minimum of two (2) days per week. The role can be based in the following locations:

• Atlanta, GA
• Boston, MA
• Chicago, IL
• Manhattan, NY
• Scottsdale, AZ
• West Hartford, CT

The Assistant Vice President (AVP), General Liability role is a first‑line manager responsible for delivering team objectives by developing, managing, and motivating engaged, high‑performing claims professionals. The AVP combines excellent technical claims handling, people management, and leadership skills, and provides managerial support, guidance, and mentorship to their assigned team.

• Manage a team of 5–7 Claim Professionals handling General Liability and Construction Defect claims
• Drive team engagement, development, performance, and growth
• Drive Key Performance Indicators and adherence to Hiscox USA Best Practices through managerial diary and file reviews
• Participate in all Quality Assurance activities including monthly reviews and calibrations
• Utilize data to determine action‑planning and coaching opportunities
• Review coverage analyses and coach accordingly
• Drive litigation management behaviors within assigned team, including strategy, cost analysis, and overall exposure
• Identify and provide solutions for key issues and trends to senior leaders
• Allocate new incoming claims, reopened claims, and escalations due to severity
• Act as the escalation point for customers and brokers
• Part of the Claims Leadership Team; opportunity to participate in leadership presentations
• Assist Director/VP in preparing and presenting reserve recommendations and claims trends
• Takes an active role in the Claims/UW/Actuarial feedback loop
• Play an active role in performance management, recruitment, and onboarding
• Opportunity to participate in Claims‑wide action planning and collaboration with peers
• Ability to manage through and pivot with change

The US Claims team at Hiscox is a growing group of professionals working together to provide superior customer service and claims handling expertise. The claims staff are empowered to manage their claims within given authority to provide fair and fast resolution of claims for our insured and broker partners. With strong growth across the US business, the Claims team is focused on delivering profitability while reinforcing Hiscox’s strong brand built on a long history of outstanding claims handling.

• 10+ years of experience in handling claims; a JD from an ABA‑accredited law school may count as additional claims handling experience
• Bachelor’s degree required; JD a plus
• 5+ years of experience in Commercial General Liability claims, including Bodily Injury, Third‑Party Property Damage, and Construction Defect
• 4+ years of claims management experience, with leadership and people management skills
• Expert knowledge of claims handling practices, including coverage analysis, litigation management, and negotiation
• Excellent analytical, critical thinking, verbal, and written communication skills
• Strong rapport‑building and relationship effectiveness skills
• Experience partnering with internal and external stakeholders, including Actuary, Underwriting, Legal, and Risk Control
• Dedication to excellent customer service
• Ability to efficiently manage the claims load for your team by developing talent, hiring top‑notch staff, and providing hands‑on training, mentoring, oversight, and support
• Current insurance adjuster license(s) or ability to obtain within 90 days of employment

• 401(k) with competitive company matching
• Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
• Company‑paid group term life, short‑term disability,…