Practice Director, Business

Overview

Velosio is looking for a Practice Director to be an integral leader of the Microsoft Dynamics 365 Business Central Practice. As a Practice Director at Velosio, you will be responsible for the strategic leadership, operational management, and successful delivery of the Microsoft Dynamics 365 BC practice offerings. This role oversees a team of consultants and managers, drives revenue growth, ensures high client satisfaction, and develops best practices to deliver exceptional value to clients.

The Practice Director partners with internal Business Development (BD) & Account Management (AM) teams to drive D365 BC sales efforts, develop relationships with prospects and clients, and lead consulting managers and consultants. The role will partner with the organization to create additional business for the D365 BC team, while ensuring the staff is optimally utilized and delivering high-quality service to clients.

The Practice Director provides ultimate vision, direction, and oversight, leading the overall practice functions. The Practice Director is expected to lead the team with a growth-oriented and financially healthy practice, where engagement risk is identified early and mitigated.

• Define and execute the practice's strategic vision, align practice goals with overall organizational objectives, and identify market trends and growth opportunities.
• Ensure successful delivery of all BC projects and effectively manage issues and risks to ensure on-time and on-budget delivery that meets clients' needs and requirements, leveraging on/offshore teams.
• Continuously plan BC project delivery to achieve an optimal mix of new business and services from existing clients.
• Provide monthly practice revenue commitment on a 3-month rolling basis per the monthly schedule.
• Drive individual and team-level utilization to achieve a minimum of 75% consistently.
• Maintain consistent and timely communication with BC team members to stay abreast of resource commitments, client issues, and concerns, and intervene appropriately as needed.
• Continuously coach and mentor consulting managers and all levels of consultants within the BC practice and ensure adequate staffing levels and team member engagement. Proactively partner with HR in BC recruitment efforts and promote Velosio within the industry to create and maintain a pipeline of qualified candidates, while developing current BC team members to foster engagement.
• Oversee performance management processes, including setting clear performance expectations, conducting regular reviews, providing constructive feedback, and supporting professional development to ensure individual and team goals align with organizational objectives.
• Proactively manage risk throughout all implementation phases, including client expectations, engagement complexity, quoted estimates, consultant skill level, and any additional areas that could impact deliverables, leveraging the Velosio implementation and quality assurance methodology.
• Partner with peers to continuously improve our Right Path methodology utilizing AI and emerging technologies.
• Promptly communicate, engage, and act to remedy client satisfaction issues that may occur before, during, and after an engagement, escalating as necessary.
• Act as BC team/product lead; provide insight, direction, guidance, and mentorship on BC functionality and future roadmap.
• Actively seek out additional business opportunities within and outside the Velosio client base, including upgrades, additional modules, data integrations, management consulting services, or other non-Dynamics opportunities.
• Partner with Marketing, Sales, Client Account Management, and Vertical Practices to support BC sales efforts to new and existing clients; ensure accuracy of project proposals and final reports, and attend meetings with key client decision makers as needed.
• Maintain knowledge of all Velosio product offerings, including related ISV offerings. Stay current on product capabilities and limitations and how they may affect an implementation, including new releases, service packs, and feature packs.
• Participate in industry and company events that involve client contact as…