Field Service Tech Automation

Summary

The Field Service Technician, Automation will install, commission, maintain and/or repair Ranpak Automation equipment at various customer locations while maximizing machine uptime and customer satisfaction. This role also supports administrative duties within the Service and Parts Department.

• Fully accountable for completing work according to the service work order
• Support the Ranpak Tech Support Hotline when necessary
• Prioritize working safely at all times and abide by specific customer requirements
• Write detailed and accurate field service reports
• Submit field service reports and expenses in a timely manner
• Maintain communications with customers and Ranpak personnel about job progress
• Build and maintain professional relationships with customers
• Keep tools and other equipment (e.g., service van) in good condition
• Maintain a clean and tidy machine/working place when leaving the customer’s location
• Actively contribute to a professional and profitable service organization
• Perform other duties as assigned by manager

• Formal electrical/mechanical training from a university or technical school is preferred, or 4 years’ experience with industrial automation maintenance & troubleshooting
• Ability to travel within North America on short notice; up to 50‑70% travel expected
• Strong mechanical/electronic skills to analyze and resolve complex machinery problems
• Ability to understand and work with PLCs of different vendors (e.g., Siemens, Beckhoff)
• Logical and solution‑oriented thinking
• Self‑motivated, aspiring to improve technical knowledge and keep skills sharp
• Ability to read blueprints, schematics, and technical drawings
• Good verbal & written communication
• Experience with SAP or similar ERP systems
• Highly focused on customer service and exceeding client expectations
• Above average use of computer applications like MS Office
• Flexible working hours to meet customer needs; occasional weekend and off‑shift hours

No

Office setting:
Choice of sitting, standing, or alternating between them (stand‑up desk optional). Keyboarding/typing on a computer for extended periods of time. Moderate noise from phones, printer, light foot traffic.

Ranpak is an equal‑opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that drives curiosity, innovation, and the success of our business. Ranpak does not tolerate discrimination on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.

Accommodations are available for applicants with disabilities. This policy applies to all employment practices within our organization. Ranpak makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, we invite you to read our Code of Ethics. Ranpak participates in the E‑Verify program in certain locations as required by law.

Seniority Level: Associate

Employment Type:

Full‑time
Job Function:
Management and Manufacturing
Industry: Packaging and Containers Manufacturing