Field Service Technician

PAI offers ATM portfolio management services second to none. Our mission is to make the management of ATMs easy and efficient, and by extension, the access to cash for consumers reliable and within an arm's reach. PAI delivers tools and services for ATM portfolio owners & operators-retailers, financial institutions, and independent operators/ISOs. The combination of our proprietary portfolio management tools with the services of our Vantage business delivers value in the form of increased performance at significantly lower unit costs.

Payment Alliance International is looking to hire a Field Support Technician in the Eastern US market, who is prepared to travel extensively within the United States of America. This position includes working in all aspects of ATM operations, programming, assembly, repair, cash loading, and installation. The individual will need to be highly motivated, detail oriented, and have experience in one or more areas of ATM service and/or cash operations.

The person will operate in a fast paced, dynamic, and challenging environment and they must be passionate, accepting of a changing environment and constantly looking to influence the future outlook of the company.

* Must be located in Eastern US by a major airport*

Hourly Rate: $25

• Make on-site visits to locations to diagnose, repair, or install ATM equipment
• Program ATMs unassisted or with assistance from Technical Support
• Install, repair or replace ATM signage in customer locations
• Support VTS Branches with cash loading ATMs
• Implement Standard Operating Procedures associated with carrying/transporting cash
• Evaluate and ensure the location is secure before exiting the armored vehicle
• Make on-site visits to locations to load ATMs with appropriate amount of cash
• Engage with the customer to ensure high levels of customer service
• Document activities within the PAI system
• Guard and protect the assets of the employer
• Other field and service work as required

• High School diploma or GED required
• At least 6 months experience in electronic or mechanical repair; ATM experience highly preferred
• 21 years of age minimum
• Compliance with all local and state firearm laws and either has obtained or capable of obtaining any necessary local or State carry license or permit
• Carry an approved firearm while performing the duties of an ATM Cash Loader
• Ability to prioritize and complete assignments in a timely and accurate manner
• The ability to work away from home for extended periods of time including weekends.
• Ability and desire to travel extensively. Travel expectations are 95% or higher.
• Clean driving record and a valid driver's license for the state where you live
• Demonstrated ability to maintain confidentiality relating to sensitive information
• Must be willing to work some overtime, Saturdays, Sundays and holidays if needed
• Willingness to work alone

• General knowledge of Microsoft Suite to include Outlook, Word and Excel
• Ability to use a mobile device for reporting activity during the day
• Working knowledge of PAI Reports a plus

This work is performed on the road at different locations. The working environment can be distracting due to noise. Constant moving up/down/around the job site area. Must have the ability to bend, reach over your head and to individually lift or move up to 250 lbs. assisted with a hand-dolly. Must be able to see, hear, speak and listen. Must be an excellent listener.

Continuous communication with ATM Dispatch. Daily contact with management and co-workers. Work can be stressful and requires a calm, patient demeanor.

The competencies required for success in the ATM Field Technician role include:

• Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Functional / Technical Skills - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment
• Integrity and Trust - Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain.
• Interpersonal Savvy - Relates well to all kinds of people both inside and outside of the organization.
• Learning on the Fly - Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
• Perseverance - Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing,…