Field Service Technician - Atlanta, GA

Field Service Technician - Atlanta, GA

At Vertiv, we design, manufacture, and service the mission‑critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. We are the trusted Service Provider for 70%+ of Fortune 500 companies, including industry-leading data centers and providers of colocation and cloud service.

• Vertiv is an industry leader in Technology and Services with a best‑in‑class Customer Service and Safety culture
• Company leaders have many years of hands‑on Field Service experience in this industry and many others
• Tremendous focus is placed on employee technical and leadership development
• Technical Training takes place in our state‑of‑the‑art Training Academy or Regional Training Center with a strong focus on immersive, hands‑on learning
• Competitive benefits include:
  Company vehicle, smartphone, laptop, personal protective equipment (PPE), other tools of the trade, 401k, Profit Sharing, & generous PTO/Vacation, Medical, Vision & Dental & more
• Abundant technical resources including 24/7 Technical/Factory Support and technical online libraries of product documentation, work instructions, and self‑help troubleshooting guides
• Company‑wide commitment to promoting a strong work/life balance
• An employer‑of‑choice for Veterans with technical backgrounds

• Perform service tasks as assigned and as per company policies and procedures
• Capable of working under direct supervision or independently based upon training completion
• Render on‑site and phone assistance to customers
• Communicate with Technical Support on technical or procedural issues
• Implement Field Change Notices per published guidelines
• Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips

• Operate in a safe manner in accordance with published safety guidelines
• Maintain and operate company vehicle in accordance with local laws and company policy
• Must wear appropriate PPE as per company guidelines and accordance with job duties
• Adhere to work hours policy guidelines – “14 hours rule”
• Report all work related accidents or injuries within 24 hours to the appropriate personnel

• Complete accurate and timely administrative tasks (Time cards, expense reports, mileage reports, Service Request task closure, service reports) per company guidelines
• Maintain individual inventory and perform cycle counts in accordance with company policy
• Maintain company property (vehicle, credit cards, PPE, test equipment, laptop, etc.) per company policies

• Provide proper and adequate communication to internal and external customers
• Provide estimated time of arrival to the customer where applicable
• Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each assignment
• Strive to provide all customers a “first time fix” for their equipment
• Maintain customer satisfaction rates per company guidelines
• Attend Customer Meetings as required

• Maximize productivity by combining service opportunities
• Complete all technical and administrative work in an efficient and timely manner
• Capable of making technical and commercial decisions under pressure
• Properly evaluate site and equipment for appropriate billing status
• Maintain productive utilization rate per company guidelines
• Perform inventory cycle counts per company guidelines
• Adhere to company dress code and safety regulations
• Meet or exceed on‑site response time requirements for each customer
• Understand and comply with company startup/escalation processes and procedures
• Maintain proper and adequate level of internal communications

• ASEET or AMEET, or progress towards, is preferred
• High School or Vocational School Diploma
• 2‑4 years military experience in a related technical field
• 0‑2 years of relevant industry experience

• Communicate professionally and respectfully in both written and verbal forms
• Manage time effectively by prioritizing and balancing technical tasks with administrative…