Technician ; SWC - Operations

Technician 1 (SWC - Operations)

South Western Communications (SWC) is a trusted source for communication, physical security, and life safety solutions for Healthcare, Education, Detention, and Commercial customers. We use a consultative approach to conduct an in‑depth needs analysis, enabling our customers to fulfill their mission‑critical processes, and continuously research and select only the best‑in‑class product collection. Our integrated solutions are built to fit each customer’s goals and needs, ensuring satisfaction and flawless integration.

At SWC we strive to exceed expectations and invest significant time and resources into every job because we care about our customers.

The Technician is responsible for the installation, troubleshooting, and maintenance of electronic communication systems, with experience in VOIP, SIP, computer, and networking systems. The Systems Technician installs and services the systems in the most efficient and effective manner to assure minimum downtime and maximum performance, communicating system performance to the customer.

• Responsible for the final hookup and programming of electronic equipment for new jobs
• Respond promptly to customer service‑related issues
• Test and document readings for customer’s systems
• Update customer files
• Troubleshoot and repair electronic components
• Handle on‑call duties on a regular scheduled basis
• Train and instruct the customer on the proper use of the equipment
• Read and interpret wiring diagrams, schematics, and blueprints
• Operate test equipment:
  Volt Meter, Ohm Meter, Oscilloscope, Spectrum Analyzer, Multimeter, and Impedance Meter
• Assist with preventive maintenance of customer equipment
• Accurately track time sheets, service/installation tickets, and inventory items
• Ensure full compliance with company and customer safety programs
• Perform other duties as required or assigned by company management

Must be able to read and write at a Basic English proficiency level, compute basic math functions without difficulty, read CAD‑generated prints, building blueprints, and riser diagrams, and possess a solid grasp of basic electronics/electrical theory. Formal instruction is preferred.

• Associate degree in Electronics, IT, or Computer Programming; NSCA CEST Certification, NICET Certification; RCDD and factory training a plus.
• Two‑year electronics degree or equivalent combination of education and 1‑3 years related field experience is desirable.
• Working knowledge of communication systems, with experience in VoIP, telephony, data networks, wireless data, fire alarm, CCTV, sound systems, or nurse‑call applications preferred.
• Cisco and Microsoft certifications desirable.

Some out‑of‑town travel may be required.

• Excellent written and verbal communication skills.
• Responsible, self‑motivated, self‑starter, personable, and well‑organized.
• Superior customer service skills for both internal and external customers.
• Ability to manage multiple tasks simultaneously.
• Strong interpersonal skills and ability to work with diverse groups.
• Proficiency in personal computers, including MS Word, Excel, Access, PowerPoint, and Outlook.
• Planning, organizing, and implementing skills for successful project completion by specific due dates.
• Ability to handle stressful situations effectively.
• Ability to read and interpret general business documentation.
• Valid and current driver’s license.

• Stand, walk, climb, sit, and use hands and fingers.
• Light lifting up to 50 lbs.
• Reach, grasp, and carry activities.
• Moderate noise level in the work environment.
• Occasional outside activities subject to seasonal temperature fluctuations.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Management and Manufacturing
• Industries: IT Services and IT Consulting