Law Firm Operations Manager

Overview

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Regular or Temporary:
Regular

Language Fluency:
English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

This position will have responsibility for overseeing and managing the law firm management function of the Legal Department as well as optimizing and enhancing related Legal Department processes. This position will lead a team that efficiently onboards law firms, ensures compliance with Truist third-party risk requirements, negotiates law firm rates, manages the panel of preferred legal providers and other approved law firms, manages other legal-related vendors, oversees conflicts of interest processes, manages legal invoicing functions, builds and leads firm management programs in areas of cost containment, alternative fee arrangements, and law firm performance.

The position serves as the subject matter expert on Truist’s outside counsel policies and procedures. The position serves as the point of contact for law firms, possesses excellent communication capabilities, and builds deep relationships with law firms and within the Department.

• For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)

**** Position has in office expectations. ****

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Use critical thinking, creativity, and operational excellence to implement or enhance processes and programs that relate to law firms and legal-related vendors, including processes related to management of third-party risk.
• Drive strategy for Legal Department policy and procedures for law firms and legal-related vendor onboarding, including by working closely with Truist Third-Party Risk Management Office and Operations teams.
• Manage law firm and legal-related vendor policy and procedure governance by leading compliance efforts.
• Serve as primary contact and representative of the Legal Department with approved law firms.
• Build and execute processes and programs for law firm panel management, conflicts of interests, legal fees processing, firm performance, volume discounts, alternative fee arrangements, and rate negotiations. Develop strategies and processes to assess operational risks within the law firm management program and assist in overseeing mitigation efforts and management of issues to resolution.
• Draft outside counsel guidelines and related policies/procedures.
• Collaborate with Legal Department and functional areas leaders across the enterprise to address needs for legal counsel and onboard new law firms and legal-related vendors.
• Stay abreast of industry trends related to law firm management operations.
• Support and lead ad-hoc projects related to law firm management operations.

Required Qualifications:

• Bachelor’s degree or higher
• Strong technical understanding of legal operations
• 5 or more years of professional experience in operations at a company, preferably within a legal department or law firm
• Able to embrace change
• Demonstrated ability to effectively lead work teams and projects
• Strong analytical and research skills with attention to detail
• Superb verbal and written communication skills, including writing and drafting skills
• Ability…