Specialist, Learning & Development

Esquire Deposition Solutions, LLC invites applications for the role of Specialist, Learning & Development
. Are you passionate about helping others grow and thrive? Join our team to elevate the employee and client experience by developing, delivering, and refining training programs that empower teams to perform at their best.

• Create structured onboarding plans to ensure seamless transitions for new hires.
• Execute onboarding and training programs within assigned business functions.
• Develop and deliver training programs focused on technical accuracy, customer service, and adherence to company policies.
• Evaluate training effectiveness through assessments and feedback.
• Facilitate instructor-led sessions to address performance gaps and organizational changes.
• Maintain and update training materials in Esquire’s content and learning management systems.
• Collaborate with stakeholders to update and improve learning content.
• Work with the centralized Learning & Development team to manage e-learning content.
• Help define and implement quality standards for employee performance.
• Identify training opportunities to enhance the client experience.
• Report training updates and performance concerns to stakeholders.
• Conduct site visits to assess performance and ensure compliance with company standards.
• Provide short-term, on-site leadership during staffing transitions.
• Act as a subject matter expert (SME) for departmental procedures.
• Perform other duties as assigned.

• Education:
  
  High school diploma or equivalent required.
• Experience:
  
  2+ years at Esquire or in relevant functional areas; 5+ years in customer service.
• Skills:
  
  Strong communication, leadership, and problem‑solving abilities.
• Technical:
  Proficient in Microsoft Office Suite, Zoom, and Confluence;
  Net Suite experience preferred.
• Attributes:
  Detail‑oriented, self‑motivated, and able to manage multiple priorities in a dynamic environment.
• Other:
  Must maintain regular attendance and be able to travel as needed.

• Enhanced organizational quality and service delivery that improves client satisfaction.
• Timely completion of projects and training initiatives.
• Increased team performance and engagement.

Esquire Deposition Solutions provides equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. Qualified applicants with criminal histories will be considered consistent with applicable laws, including the California Fair Chance Act and similar laws in other jurisdictions.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application or recruitment process, you have the right to request reasonable accommodation. Submit your request to the appropriate contact within the company.