Team Lead, Personal Injury Protection; PIP

Overview

About Reserv:
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can t wait to meet you.

As a Personal Injury Protection Team Lead at Reserv, you will be a team leader providing support to a claims manager with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing work done within the personal injury protection auto claims adjusting staff. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance.

You will serve a critical role with the team, the customers, and the client.

• Highly motivated and growth-oriented, impactful and influential
• Claims professional - you are knowledgeable and have a track record of success in personal injury protection and medical payment claims adjudication.
• Strong leader - through formal management experience or a proven track record of peer and project leadership, you have demonstrated the ability to motivate, support, and teach a team to help them excel in their roles.
• Tech-oriented - You are excited by the prospect of building a tech-driven claims organization while delivering an excellent service and have proven results leveraging technology and analytics.
• Passionate - Claims professional who cares about their team, the customer, and their experience
• Empathetic leader - You exercise empathy and patience towards everyone you interact with
• Sense of urgency - at all times. That does not mean working at all hours
• Creative - You challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problems
• Curious - You want to know the whole story so you can make the right decisions early and be decisive when it counts.
• Problem solver - You have the ability to take a "deep dive" into the details of the business while staying focused on the big picture.
• Anti-status quo - You don t just wish things were done differently; you act on it
• Communicative - You are comfortable with and understand the importance of phone communications throughout the claims process.
• And did we mention a sense of humor? Claims are hard enough as it is!

We need you to do all the things typical to the role:

• Flexibility - you will need to be able to switch from claims handling to coaching and feedback.
• Agility - you must have an agile mindset and the ability to pivot from focus to focus in a moment s notice
• Be consistently dependable in achieving or exceeding goals and overcoming obstacles
• Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery
• Align team with client and customer expectations of the claims process
• Serve as a resource for escalated claims
• Foster a positive work environment, promote teamwork, and encourage professional growth and development
• Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team
• Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation

• Serve as backup/leader when the Manager is out of office
• Responsible for having direct reports
• Responsible for initial onboarding tasks/ access and new hire cultural immersion
• SME for first-line questions, escalations, roundtable discussions
• Increased reserve and payment authority with the ability to assist with moderate reviews
• Identify…