Complex Claims Consultant – EPL, Private & NFP D&O

Complex Claims Consultant – Private D&O, Fiduciary & Employment Practice Liability

CNA Financial Lines invites an experienced Complex Claims Consultant to manage high severity claims in Private D&O, Fiduciary and Employment Practice Liability. The role will investigate claims, coordinate discovery, manage reserves, negotiate settlements and provide strategic guidance to leadership.

• Manage an inventory of highly complex financial lines claims with large exposures, applying specialized technical expertise and coordination.
• Verify coverage, establish timely reserves and authorize disbursements within authority limits.
• Conduct focused investigations to determine compensability, liability and covered damages, gathering pertinent information and working with experts.
• Resolve claims by collaborating with internal and external partners to develop and execute resolution strategies, including complex settlements and litigation management.
• Establish and manage claim budgets, authorizing expense payments and delivering high‑quality service efficiently.
• Identify subrogation/salvage opportunities and potential fraud, making referrals to the appropriate claim recovery resources.
• Maintain quality standards by ensuring all protocols are followed, work is accurate, and claims are resolved and paid timely.
• Keep senior leadership informed of significant risks and losses through loss summaries and concise presentations.
• Mentor, develop and train less experienced claim professionals.

• In‑depth knowledge of the commercial insurance industry, products and claim practices.
• Strong verbal and written communication and presentation skills.
• Analytical and investigative mindset with critical thinking and sound business decision‑making.
• Time‑management and organizational skills in a fast‑paced environment.
• Negotiation skill for complex settlements and interpretation of complex specialty insurance policies.
• Ability to manage multiple priorities and use Microsoft Office and business‑related software.
• Value diverse opinions and ideas.

• Bachelor’s Degree or equivalent experience; JD preferred.
• Typically a minimum of five to seven years of relevant claim handling experience, preferably in complex claims.

CNA’s national base pay range for this role is $72,000 to $141,000 annually, based on experience. The company offers a comprehensive benefits package to support physical, financial, emotional and social wellbeing.

CNA is an equal opportunity employer. To request an accommodation, contact