Client Relationship Management - Senior Specialist

Overview

Marsh USA LLC is seeking candidates for the following full-time position based in the Atlanta, GA office (A hybrid work schedule may be permitted within a commutable distance from the worksite, in accordance with company policies.):

Client Relationship Management - Senior Specialist

• Responsible for accurate and timely delivery of global insurance policy administration, insurance premium collection, and certificate handling.
• Participate in insurance contract and compensation negotiations, strategy planning, and customer retention.
• Develop relationships with customers and act as their trusted insurance/risk management advisor.
• Responsible for company's overall service delivery to a complex book of customers, including new and expanded revenue generation.
• Serve as the primary point-of-contact and project manager for customers and ensure progress towards all deadlines and deliverables.
• Align customer insurance/risk management strategies and needs to company's capabilities and resources.
• Liaise between internal teams, vendors, and customers on an ongoing basis to ensure exceptional service delivery.
• Collaborate with colleagues and subject matter experts to identify customer needs and potential insurance/risk management services to help them achieve business objectives.
• Create and deliver presentations outlining insurance/risk management strategy and summarizing company s results/achievements.
• Ensure customer accounts are in good standing and address urgent concerns in a timely manner while protecting the company from errors and omissions.
• Build a diversified professional network within company and customer organizations.
• Attend industry events to grow a strong network, maintain proximity to relevant insurance companies and vendors, and represent the company.
• Influence internal stakeholders, without formal reporting authority, to ensure timely execution and completion of initiatives.
• Provide time-sensitive client support across global time zones by participating in work-related communications such as virtual meetings and written correspondence to address urgent client needs, including insurance claims reporting and issuance of certificates of insurance.

• Must have a Bachelor s degree or foreign equivalent in Risk Management, Business Administration, International Business, or a related field plus five (5) years of experience in the position offered or a related position.
• Must have five (5) years of experience with all of the following:
  Working in insurance and risk management within the large commercial property and casualty market or with a major financial institution.
• Leading complex insurance and risk management projects, including full-cycle renewal processes, timeline development, cross-functional coordination, and planning of client-facing meetings and itineraries.
• Overseeing day-to-day client service delivery, including managing open item reviews, responding to client inquiries, and ensuring accurate and timely issuance of insurance certificates and client invoices.
• Negotiating multi-year compensation agreements with large commercial clients and structuring insurance placements by analyzing and negotiating policy terms for complex risk exposures with both admitted and non-admitted insurance carriers, as well as third-party intermediaries.
• Utilizing Microsoft Excel for financial analysis, risk exposure evaluation, and project timeline management and developing client-facing deliverables—including presentations, briefing documents, and stewardship reports—using Microsoft PowerPoint and Word, incorporating content from multiple contributors.
• Communicating complex insurance and risk management concepts across multiple lines of coverage to a broad range of stakeholders, including entry-level personnel, subject matter experts, C-suite executives, and enterprise risk management teams within sophisticated client organizations across diverse industries.
• Coordinating and negotiating with cross-functional stakeholders - including clients, internal teams, insurers, and third-party vendors - to align competing priorities, resolve complex issues, and maintain compliance with…