Claims Specialist II

The role of a AIG Casualty Adjuster is to investigate, evaluate and resolve Commercial General Liability and Auto Liability claims. Provides exceptional customer service and commitment to bring assigned cases to a timely, proper resolution. This requires accurate and thorough documentation, as well as resolution action plans based upon the applicable law, coverage and supporting evidence. Assigned claims typically consist of medium to moderate complex litigated and non‑litigated losses.

• Maintains high standards of customer service. This includes prompt contact and follow up to complete timely and accurate investigation, damage evaluation and claim resolution in accordance with regulatory and company standards.
• Conducts a thorough investigation of coverage, liability and damages. Must document facts and maintain evidence to support claim resolution.
• Comply with all statutory and regulatory requirements in all applicable jurisdictions.
• Establish appropriate loss and expense reserves with documented rationale. Ongoing review of reserves required through life of file.
• Demonstrates technical efficiency through timely, consistent execution of best claim handling practices and claim handling guidelines.
• Communicates effectively with internal and external customers on claims and account issues.
• Maintain and manage a diary system to efficiently manage and resolve assigned claim inventory.
• Effectively manage litigation process and defense counsel to ensure timely and cost‑effective outcomes.
• Property and Casualty licenses required. Must be obtained within 6 months of hire.

• 4 years previous auto or general liability claim experience preferred.
• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Analytical with good decision‑making skills.
• Strong organizational skills and detail oriented.
• Ability to work independently, handle multiple tasks simultaneously and exercise good judgment.

Compensation for this position includes base salary and eligibility for a bonus in accordance with the terms of the applicable incentive plan. In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here: 2026 Benefits Overview.

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to

Functional Area:

CL - Claims AIG Claims, Inc.