Complex Claims Director - Auto & General Liability

** Make your mark in Claims
** Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.
** How you will create an impact
*** Maintains high standards of customer service. This includes prompt contact and follow up to complete timely and accurate investigation, damage evaluation and claim resolution in accordance with regulatory and company standards.
* Conducts a thorough investigation of coverage, liability, and damages.  Must document facts and maintain evidence to support claim resolution.
* Comply with all statutory and regulatory requirements in all applicable jurisdictions.
* Establish appropriate loss and expense reserves with documented rationale. On going review of reserves required through life of file.
* Demonstrates technical efficiency through timely, consistent execution of best claim handling practices and claim handling guidelines.
* Communicates effectively with internal and external customers on claims and account issues.
* Maintain and manage a diary system to efficiently manage and resolve assigned claim inventory.
* Effectively manage litigation process and defense counsel to ensure timely and cost-effective outcomes.
* Property and Casualty licenses required.  Must be obtained within 6 months of hire.
** What you will need to succeed
*** Resolving the highest severity claims in the Primary claims group.
* Analyzing coverage; drafting coverage letter, evaluating liability and damages, establishing accurate reserves throughout the life of the file.
* Communicating file updates and reserves to the broker, insured, and underwriter when appropriate.
* Attending mediations and effectively managing the litigation process and defense counsel to ensure timely and cost-effective outcomes.
* Participating in round tables with management to discuss reserves and strategy.
* Property and casualty licenses are required and must be obtained within 6 months of hire.

For positions based in Illinois, the base salary range is $105,000-$120,000.  Compensation for this position includes base salary and eligibility for a bonus in accordance with the terms of the applicable incentive plan. In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here: .At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office.  

This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.  #LI-SR1

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
** Enjoy benefits that take care of what matters
** At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.
** Reimagining insurance to make a bigger difference to the world
** American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential.

We invest in our…