Complex Claims Director- AL​/GL Field Claims-Lexington and Programs

Join us as a Claims Complex Director to take on key responsibilities within a world-class claims function.

Make your mark in Claims

Our Claims teams are the proven problem solvers for clients, delivering technical excellence and showcasing our service differentiation to create an unparalleled global claims experience. We pride ourselves on responsive, fair, and professional service with empathy and efficiency.

How You Will Create An Impact

AIG Programs is a leading underwriter of Program business in the U.S., addressing niche markets on both admitted and non-admitted bases. Lexington Insurance, AIG’s Excess & Surplus Line carrier, provides flexible insurance solutions for various enterprises. For over 50 years, Lexington has been a leader in the E&S market, offering broad casualty risk appetite, underwriting expertise, and dedicated claims handling services.

The Complex Director within the Lexington and AIG Programs team is responsible for investigating, evaluating, and negotiating nationwide general and auto liability claims, maintaining high customer service standards.

• Investigate, evaluate, and negotiate claims, including those with unique coverages.
• Contact insureds promptly and follow up to complete reserves and claims resolution.
• Analyze coverage, liability, damages, and establish reserves.
• Manage case diaries for efficient resolution.
• Communicate updates to stakeholders and attend mediations.
• Participate in strategy discussions and manage litigation processes for timely outcomes.
• Property and casualty licenses are required within 3 months of hire.

What You’ll Need To Succeed

• 7+ years of general and auto liability claim experience.
• Bachelor’s Degree or equivalent experience.
• Experience resolving moderate to high severity injury claims.
• Excellent interpersonal and organizational skills.
• Ability to work independently and in teams, remotely or in-office.
• Strong decision-making skills and knowledge of claim handling procedures.
• Experience with self-insured retentions, surplus lines, and MGAs is a plus.
• Multi-state adjuster licenses are a plus.

Additional Information

We value in-person collaboration, and team members are primarily in the office to foster effective teamwork and a supportive environment.

Our Total Rewards Program offers comprehensive benefits focused on health, wellbeing, and professional development.

At AIG, we are committed to diversity, inclusion, and equal opportunity. Reasonable accommodations are available for applicants with disabilities.