Team Lead, Personal Injury Protection; PIP

Team Lead, Personal Injury Protection (PIP) Description

Reserv is an insurtech incubating AI and automation to simplify claims. Founded by SaaS and claims veterans, we are venture‑backed by Bain Capital, Altai Ventures and began operations in May 2022. We automate manual tasks to set a new standard for TPAs, insurers and adjusters alike.

We have ambitious goals and need adjusters who thrive in an evolving environment. If building a leading TPA and tackling long‑standing claims challenges excites you, we can’t wait to meet you.

As a Personal Injury Protection Team Lead you will support a claims manager while driving operational effectiveness through technology and analytics. You will manage a rideshare PIP auto claims adjusting staff, balancing management responsibilities and individual contributor duties.

• Highly motivated, growth‑oriented, impactful and influential
• Claims professional with success in PIP and medical payment adjudication
• Strong leader with formal management or proven peer and project leadership experience
• Tech‑oriented, excited to build a tech‑driven claims organization and leverage analytics
• Passionate about team, customer, and their experience
• Empathetic, patient, and communicative across all interactions
• Sense of urgency and creative problem‑solving mindset
• Anti‑status‑quo thinker who acts, not just wishes

• Flexibility to switch between claims handling, coaching, and feedback
• Agile mindset—pivot focus swiftly when required
• Dependable in achieving or exceeding goals and overcoming obstacles
• Implement and maintain best practices for claims handling and loss mitigation
• Align team with client and customer expectations of the claims process
• Serve as a resource for escalated claims and foster a positive work environment
• Attract, hire, and retain a high‑level of training support within the leadership team
• Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers

• Act as backup/leader when the Manager is out of office
• Direct report responsibility (average 3 reports)
• Handle claims at desk level (60% of typical claim load)
• Oversee initial onboarding tasks and new‑hire cultural immersion
• Assist with moderate reserve reviews and payment authority
• Identify trends for team huddles and elevated claims workshops
• Champion customer obsession and a customer‑centric mindset

• Bachelor’s degree (or equivalent experience)
• Active insurance adjuster’s license in a designated home state
• Willingly obtain all required licenses within 60 days, including state testing
• 5+ years of PIP and medical payments claims experience across multiple lines
• 1+ year of team lead or mentoring experience
• Rideshare claims experience preferred
• Comfortable with technology and evolving claims systems for efficiency
• Demonstrated commitment to quality, accuracy, and detail
• Integrity, ethics, and accountability in handling confidential information

• Generous health‑insurance package with nationwide coverage, vision, and dental
• 401(k) retirement plan with employer matching
• Competitive PTO and generous family leave policy
• Work from anywhere to facilitate work‑life balance

At Reserv, we value diversity and believe that a variety of perspectives leads to innovation and success. We actively seek candidates who bring unique perspectives and experiences to our team and welcome applicants from all backgrounds, including underrepresented groups.