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Technical Business Analyst

Job in Atlanta, Fulton County, Georgia, 30332, USA
Listing for: Universal Business Solutions
Full Time position
Listed on 2026-03-15
Job specializations:
  • IT/Tech
    CRM System, Data Analyst
Job Description & How to Apply Below

Technical Business Analyst
Atlanta, GA (30332) Hybrid
6 Month Contract

This role serves as the subject matter expert for Salesforce Lightning Experience and Marketing Cloud, providing advanced troubleshooting, data integration support, and technical guidance.

Responsibilities include managing UAT, driving user adoption, and enabling both technical and non technical functional users. The role also requires strong documentation, analytical, and organizational skills, along with the ability to manage multiple projects and communicate across business and technical teams.

Systems & Tools:

  • Salesforce CRM
  • Marketing Cloud
  • IT Business Management
  • Miro
  • Microsoft 365
Key Job Duties
  • Provide ongoing user support and resolve complex Salesforce issues.
  • Enhance reporting through advanced dashboards, custom report types, and cross filters.
  • Build and optimize Marketing Cloud features, including Cloud Pages and workflow integrations.
  • Collaborate with business teams to translate needs into scalable Salesforce/Marketing Cloud solutions.
  • Ensure data quality across systems and troubleshoot segmentation and automation issues.
  • Document processes, enhancements, and recommendations for continuous improvement.
  • Minimum Qualifications
    • Salesforce Certified Business Analyst
    • Salesforce Certified Administrator
    • Demonstrated Salesforce Trailhead experience
    Preferred Qualifications
    • Salesforce Platform App Builder
    • Marketing Cloud Email Specialist
    • Strong requirements gathering and needs analysis skills
    • Excellent problem solving with a curiosity driven approach
    • Experience in project management, documentation, flows, diagrams, and wireframes
    • Solid Salesforce technical knowledge (App Exchange, data management, reporting, Marketing Cloud)
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