Technical Business Analyst

Overview

The Technical Business Analyst will work closely with technical and business teams to gather requirements, analyze business needs, and support Salesforce-based solutions. The role involves documenting requirements, supporting system design discussions, and helping ensure Salesforce implementations align with business objectives.

• Salesforce Certified Business Analyst certification.
• Salesforce Certified Administrator certification.
• Demonstrated knowledge and achievements on Salesforce Trailhead.
• Strong experience in requirements gathering and needs analysis.
• Strong problem-solving and analytical skills.
• Experience working with Salesforce platform capabilities including data management and reporting.

• Experience gathering and documenting business and technical requirements.
• Experience collaborating with both technical and non-technical stakeholders.
• Experience working with Salesforce platform features including reports and dashboards.
• Experience supporting project documentation including process flows and wireframes.
• Experience analyzing business processes and recommending system improvements.

• Work with stakeholders to gather and document business and technical requirements.
• Conduct needs analysis to identify system and process improvements.
• Collaborate with development and technical teams to support Salesforce-based solutions.
• Create documentation including process flows, diagrams, and requirement specifications.
• Support project management activities including requirement reviews and updates.
• Assist in analyzing Salesforce data management processes and reporting capabilities.
• Participate in solution discussions and help ensure alignment between business needs and system functionality.
• Support continuous improvement of business processes and CRM usage.

• Salesforce platform knowledge and CRM systems.
• Requirements gathering and business analysis.
• Process mapping and workflow diagramming.
• Data analysis and reporting.
• Stakeholder communication and collaboration.
• Problem-solving and analytical thinking.

• Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field.

• Salesforce Platform App Builder certification.
• Salesforce Marketing Cloud Email Specialist certification.
• Experience working with Salesforce App Exchange solutions.
• Experience supporting marketing automation or CRM marketing platforms.