Global Product Lead, Tools, Artificial Intelligence

Global Product Lead, Support Tools, Artificial Intelligence

Google place Irvine, CA, USA ;
Atlanta, GA, USA ; +8 more

Apply

Application window will be open until at least March 18th, 2026. This opportunity may remain online based on business needs which may be before or after the specified date. This role may also be located in our Playa Vista, CA campus.

Applicants in the County of Los Angeles:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Applicants in San Francisco:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.

Note:

By applying to this position you will have an opportunity to share your preferred working location from the following:
Irvine, CA, USA;
Atlanta, GA, USA;
Boulder, CO, USA;
Chicago, IL, USA;
Mountain View, CA, USA;
New York, NY, USA;
Los Angeles, CA, USA;
San Bruno, CA, USA;
San Francisco, CA, USA;
Sunnyvale, CA, USA.

• Bachelor’s degree or equivalent practical experience.
• 4 years of experience in product or program management.

• Experience gathering, interpreting, and presenting data to identify business needs and propose solutions.
• Experience working with both technical and business stakeholders and users.
• Understanding of applications for Artificial Intelligence (Applied AI).
• Knowledge of global customer service operations, support platforms, the online advertising industry, and Google Ads.
• Ability to improve customer experience.
• Excellent communication, presentation, problem‑solving, and negotiation skills.

The Go-to-Market (GTM) Operations is a global team that serves as the strategy, operations, and product commercialization partner to Global Business Organization (GBO). The team ensures Google’s complex and ever‑evolving Ads business delivers growth and operates effectively. GTM’s Global Business Applied AI team focuses on building business tools to ensure workflows are technology‑first, leveraging the best of AI across sales and services.

Team members are investigative and tactical change agents who have a pragmatic sense of how to get things done.

As a Global Product Lead, you will shape the tactical direction and drive successful outcomes for complex projects or portfolios. You will operate separately in cross‑functional environments, partnering closely with gTech’s Support, Professional Services, Product Management, and Developer teams.

You will simplify Ads products and build the productivity tool ecosystem for gTech Ads users. You will elevate the customer experience, advocating for product improvements and features, backed by data. Your work will empower gTech teams to deliver exceptional customer support.

You will build essential relationships across gTech, Sales, Finance, PM, Developer, and UX. You will directly collaborate with PM, Developer, UX, and Ads Services, and execute roadmaps, set goals, coordinate resources, and provide leadership with minimal executive direction. The cross‑functional nature of this position demands strong relationship‑building to deliver transformational tooling.

The US base salary range for this full‑time position is $122,000-$175,000 plus bonus plus equity plus benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

• Oversee the lifecycle of planning, designing, and deploying an internal tool or product, ongoing communications, stakeholder management, project management, and ensure product readiness, identify product gaps, and influence product roadmaps for best possible customer and partner experience.
• Derive critical insights from customer feedback and data analysis to unlock…