More jobs:
ServiceNow Health Log Analytics; HLA Consultant
Job in
Atlanta, Fulton County, Georgia, 30301, USA
Listed on 2026-03-14
Listing for:
The Brixton Group, Inc.
Full Time
position Listed on 2026-03-14
Job specializations:
-
IT/Tech
IT Support, Cybersecurity
Job Description & How to Apply Below
Duration: 6+ months
Location: 100% REMOTE
We are seeking a techno-functional specialist to support the configuration and operational use of logging within the Service Now platform. This role will focus on Health Log Analytics (HLA) and Sys Log ingestion, enabling proactive monitoring, alerting, and issue identification. The specialist will work hands-on in Service Now while also advising teams on best practices for log management and observability.
Responsibilities:
- Configure and manage Service Now Health Log Analytics (HLA).
- Implement and monitor Sys Log ingestion and logging capabilities.
- Design and configure alerts, thresholds, and anomaly detection rules.
- Analyze logs to identify patterns, anomalies, and operational risks.
- Partner with internal teams to translate monitoring needs into actionable alerts.
- Provide guidance on logging strategy and best practices within Service Now.
- Hands-on Service Now platform experience (Administrator or Developer).
- Strong knowledge of Service Now logging, Sys Log, and log analysis.
- Experience configuring alerts and monitoring rules.
- Ability to operate in a techno-functional capacity (hands-on configuration + advisory support).
- Experience with Service Now ITOM / AIOps / Health Log Analytics (HLA).
- Background in log analytics or observability tools (e.g., Splunk, ELK, Datadog).
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