Technical Business Analyst

Contract | Tri-Force Consulting Services, Inc. | United States

Posted On 03/10/2026

IT Services

Work Experience 5+ years

NA

City Atlanta

State/Province Georgia

30319

Job Title: GA TECH Technical Business Analyst (797342)

Client: State of Georgia

Location: Atlanta, GA

NOTE:
This is a hybrid position, with either a webcam or in-person interview.

Scope of Work: This role is the subject matter expert and the go‑to for troubleshooting resources for Salesforce Lightning Experience and Marketing Cloud. This role integrates complex analytical and technical capabilities within our Salesforce and Marketing Cloud instance. This role troubleshoots ongoing technical and data integration issues within Salesforce. Additionally, this role manages UAT, as well as the adoption and enablement to hand back to functional users.

Functional users include a diverse group of both technical and non‑technical staff in the business unit.

This role requires an advanced knowledge of various documentation processes, business system architecture and aarchitecture,chnologies, advanced skills in data organization and analysis, problem analysis;systems
-solving;tion and report writing as applied within assigned system(s). Additionally, this role requires skills in functional leadership and cross communication between functional user and technical groups, the ability to manage work on multiple projects with competing priorities, effective analytical and presentation skills, excellent organization, time management skills, and professionalism.

Technical systems and tools frequently utilized include:

• Marketing Cloud
• IT Business Management
• Microsoft 365 suite

Job Duties:

• Provide ongoing user support including troubleshooting and resolution of more complex Salesforce issues.
• Strengthen Salesforce reporting capabilities by creating advanced reports and dashboards, including use of cross‑filters and custom report types.
• Build, optimize, and integrate advanced Marketing Cloud features such as:
  Cloud Pages to support digital communication needs and data capture workflows.
• Collaborate with Marketing, Advising, and Digital Communications teams to translate business needs into scalable Salesforce/Marketing Cloud solutions.
• Ensure data quality and consistency across Marketing Cloud and Salesforce, including troubleshooting list/segment issues and automation behavior.
• Document processes, enhancements, and recommendations to support ongoing operational excellence.

Minimum Qualifications:

• Salesforce Platform App Builder
• Salesforce Marketing Cloud Email Specialist
• Strong skills in needs analysis and eliciting requirements from both technical and non‑technical teams.
• Problem‑Solving:
  Exceptional problem‑solving skills with a strong comfort level working in Salesforce.
• While you don't need to know all the answers, you must have the curiosity to find them.
• Project Management:
  Experience with project management tasks, including requirements of writing and review, flow and process diagramming, and wire framing.
• Salesforce Technical Knowledge:
  Understanding Salesforce skills, including App Exchange, data management, reports and dashboards, and Marketing Cloud or other similar CRM systems.

Preferred Qualifications:

• Salesforce Platform App Builder
• Salesforce Marketing Cloud Email Specialist
• Strong skills in needs analysis and eliciting requirements from both technical and non‑technical teams.
• Problem‑Solving:
  Exceptional problem‑solving skills with a strong comfort level working in Salesforce.
• While you don't need to know all the answers, you must have the curiosity to find them.
• Project Management:
  Experience with project management tasks, including requirements of writing and review, flow and process diagramming, and wire framing.
• Salesforce Technical Knowledge:
  Understanding Salesforce skills, including App Exchange, data management, reports and dashboards, and Marketing Cloud or other similar CRM systems.

If you are: bright, motivated, skilled, a difference‑maker, able to get things done, work with minimum direction, enthusiastic, a thinker, able to juggle and multi‑task, communicate effectively, and lead, then we would like to

hear from you. We need…