Lead Technology Expert

$25 - $26.15 per hour

Founded in 1996, Waveguide LLC is an internationally renowned independent consultant in audiovisual design, information technology design, acoustics consulting, on‑site technology management and workplace data analytics. Waveguide is headquartered in Charlotte, North Carolina, with regional consulting locations in Atlanta, Los Angeles, New York, Chicago, Houston, Raleigh, Tampa and Portland. Our award‑winning designers and consultants create world‑class communication environments that look as good as they perform.

And our data analytics solutions empower facility managers with the resource insights they need to optimize building performance and our clients’ technology investment. Our trusted AV operations teams are among the most experienced and highly qualified in our industry. They are at our clients’ side to tackle the daily technical and logistical challenges of their meetings and events so they can focus on what matters most.

At Waveguide, we build relationships. Whether it’s your relationship with a client, or the relationship of a technology system to its environment, our success and the success of our clients depends on how we apply our expertise to meet our clients’ needs. Together, we help create strategic technology plans that reflect the way people live, learn and work. We help design efficient buildings and infrastructure that save dollars and make sense.

And we design effective technology systems regular people can actually use. But we’re only as good as our people.

Oversee the daily operation, coordination, execution, and support of the audiovisual systems and requirements of executive, educational, and routine meetings in a fast‑paced, customer‑service focused conference center environment.

• Oversee testing, maintenance, asset management, operation, and tear down of audiovisual (AV) and video conference (VTC) equipment; (e.g., video data projection systems, computers, audio‑ and video conference equipment, microphones, video cameras, audio systems, and operation of integrated AV systems).
• Provide best effort assistance to fulfill any audiovisual technical requirements as assigned.
• Provide a monthly report containing room usage data, open action items, equipment maintenance, and upcoming preventive maintenance schedules.
• Maintain the process used to create trouble tickets, customer issue resolution logs, and asset management.
• Execute all aspects of video conference support including call set up, end‑user training, troubleshooting, and follow‑through on escalation of issues.
• Provide consultation and education to all levels of end users on presentation technologies.
• Troubleshoot audiovisual and videoconferencing related technology (various projectors, control systems, audio and videoconferencing).
• Maintain conference room integrity.
• Perform regular preventive maintenance checks (e.g., either report or address issues such as cable management issues, safety standards noncompliance, etc.).
• Escalate housekeeping and technical issues outside of AV and conferencing technology and applications to appropriate department.
• Maintain understanding of current and new presentation technology.

• High School diploma or equivalent a must
• Three to five years audiovisual technology management experience
• Three to five years AV and presentation technologies experience
• Three to five years customer service experience
• Thorough working knowledge of the operation and troubleshooting of AV and videoconferencing related technology
• Strong customer service and communications skills required
• Working knowledge of Microsoft Office (Word, Excel, Lync, PowerPoint, Outlook)
• Ability to facilitate tasks with internal and external staff to assure meeting and event success
• Understanding of normal business and office procedures
• Experience working in a fast paced university/conference center environment
• Self‑motivated independent thinker
• A CTS certification by Info Comm
• Industry relevant training or technical courses a plus
• Basic familiarity with commercial/institutional building design and construction, including understanding of typical building systems (i.e. HVAC,…