VP Digital Experience and Engagement

Staff Vice President (VP) Digital Experience and Engagement

May be located in any Elevance Health PulsePoint office preferably in Chicago, IL, New York, NY, Indianapolis, IN, Atlanta, GA, Mason, OH, Richmond, VA, Norfolk, VA or Woodland Hills, CA.

This role requires associates to be in-office at least 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Responsible to create and drive enterprise self-service, digital product and experience and personalization strategy in partnership with key technology engineering teams to implement an end-to-end signature experience and create consumer outcomes across human and digital channels of interaction.

3 direct reports / 20 total FTE’s

• Responsible for shaping the digital experience strategy, including internal and external alignment, competitive benchmarking, with a focus on driving simplification and affordable care journeys for our consumers
• Develop business case and enterprise alignment and sign-off on value of key digital and conversational AI experience investments
• Leads implementation and execution of an AI-enabled self-service roadmap for the company including the advancement of conversational AI, Virtual Assistant and
• Responsible for omni-channel product prioritization (IVR, Chat, Sydney Health and other digital experience tools) to achieve consumer engagement and experience objectives
• Leads strategic partnerships with digital health partners to curate the experience of the future
• Liaison with key stakeholders and business leaders for digital experience priorities, including resolution of systemic root causes,
• Hires, trains, coaches, counsels, and evaluates performance of direct reports.

Requires a BA/BS degree in Information Technology, Computer Science or a related field and a minimum of 10 years of leadership experience in Human Centered Design, experience to design and implement systems, processes to transform consumer experience through integration of multi-channel, omni-channel analytics, product management, product strategy experience or programming environment; or any combination of education and experience, which would provide an equivalent background preferred.

• Experience in healthcare industry
• Strong executive presence and communication skills

For candidates working in person or remotely in the below locations, the salary
* range for this specific position is $217,440 to $391,392

Locations:
California, Illinois, New York

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

• The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations.
  
  No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies…