Senior Quality Assurance Analyst; GTA

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The Georgia Technology Authority (GTA) is currently seeking a Sr. Quality Assurance Analyst – in the Office of Application Development & Maintenance Department (ADM)

The Georgia Technology Authority (GTA) currently manages the delivery of IT infrastructure services to 89 Executive Branch agencies and managed network services to more than 1,200 state and local government entities. IT infrastructure services encompass mainframes, servers, service desk, end user computing, disaster recovery and security. Managed network services include the state’s wide and local area networks, voice, cable and wiring, and conferencing services.

The Senior Quality Assurance Analyst is responsible for ensuring the delivery of high-quality, reliable, and user-centric software solutions across multiple applications and platforms including service-oriented and API-driven systems. This role leads and executes comprehensive testing strategies, including API, manual and automated testing, to validate that systems meet defined business requirements, technical standards, and user expectations.

The Senior QA Analyst serves as a subject matter expert throughout the Software Development Lifecycle (SDLC), collaborating closely with developers, Business Analysts and project managers. This role owns the testing phase of development, including API validation, test planning, execution, defect management, and final quality approval prior to User Acceptance Testing (UAT).

Quality Assurance Leadership

• Serve as a senior project team member across multiple applications, acting as a QA subject matter expert on initiatives of moderate to high complexity.
• Lead QA efforts for new, enhanced, or purchased systems, ensuring alignment with business requirements and quality standards.
• Provide guidance and mentoring to junior QA team members, promoting best practices in testing and defect management.

Test Planning & Execution

• Develop, maintain, and execute comprehensive test plans and test cases, including API, functional, integration, regression, and exploratory testing.
• Design and implement both manual and automated test scripts for UI and API layers based on business and technical requirements.
• Perform API validation testing, including request/response verification, data integrity, error handling, and boundary conditions.
• Define test strategies, procedures, and scenarios to ensure thorough quality validation of products and services, including backend services and integrations.
• Select and effectively utilize testing tools and frameworks with minimal direction, such as Postman and API automation tools.
• Identify, document, prioritize, and track defects related to UI, backend services, and APIs using a defect management system.
• Communicate quantitative and qualitative test results, risks, and quality metrics to development teams and stakeholders.
• Validate defect fixes and ensure resolution meets acceptance criteria.
• Maintain detailed test documentation to support audits, compliance, and knowledge sharing.
• Collaborate closely with software developers, Business Analysts, and product owners to clarify requirements and acceptance criteria.
• Participate in project team meetings across multiple phases of the SDLC, from requirements through deployment and UAT.
• Support User Acceptance Testing by guiding business users, maintaining defect logs, answering questions, and ensuring readiness for production release.
• Participate in customer and stakeholder meetings as needed.
• Identify opportunities to improve testing processes, product quality, and overall system efficiency.
• Research comparable market solutions and apply insights to enhance product quality and testing approaches.
• Contribute to QA standards, methodologies, and continuous improvement initiatives.

Support

• Performs all other duties as assigned.

• Advanced Quality Assurance Expertise: Proven ability to perform manual and automated testing for complex, enterprise-level web applications.
• Enterprise Web Application API Testing: Experience validating systems serving both…